The UPS Store — Local services in Glen Carbon

I wasn’t comfortable with my interactions with the staff. I had my package in a box that was USPS and I couldn’t mail it in that box. (I’ve always done this when shipping from other UPS locations so I didn’t know that it wasn’t acceptable. I did not mention this to them though I just went along with what they were asking) They explained to me why I can’t use an USPS box and I understood. I gave the employee permission to unbox my item when he asked, he set it to the side. He didn’t give it back to me though. He told me I can go back to my car and get my wallet to pay for one of their boxes and I can return to the register. However, when I came back in I had to get to the end of the line. I was fine with this but it would have been nice to be told this or nothing at all instead of what was told to me and it not being true. I had to go to a different register and when I asked if they had another form of packaging other than a box they told me that “$2.00 is the cheapest packaging that they had.” Great to know, but I never mentioned cost being a concern. She kept saying that $2.00 is the cheapest they have. I was uncomfortable, embarrassed, and offended that she kept saying that. Especially because money was not an issue, I just wondered what kind of packaging they had to choose from to decide what I wanted my item to be shipped to my customer in. I mentioned to her that there is a card with the package and asked if they could look out for it in case it might slip out while they packaged it. It was just sitting off to the side . She said ok but didn’t relay the message to whoever would be packing it. I didn’t get to box my item or see it boxed so I have no clue how it will arrive to my customer, or what kind of packaging or shape it was shipped in. I returned a couple of minutes later because I thought that I shipped the wrong item (turns out I didn’t, thank God) and I asked the employee if they can return the package to me and multiple people stopped in their tracks and turned to me and said they can’t. I was talking to one lady, not 4 people. They all looked annoyed. I was uncomfortable. The employee I was talking to could have just told me this herself and told me steps I can take to try to retrieve the package if possible. I asked the 4 responders “What can I do?” Everyone went about their business but a gentleman was thoughtful enough to write down a number to call but mentioned it wasn’t guaranteed to work out with getting the package before it’s delivered. I understood, I thanked him. Thank God after checking my things I did actually ship the right item. I hope my items were packaged correctly/ respectfully.

** Response: Thank you, but your response is just reiterating what I’ve already mentioned and that I’ve already stated that I understood. Your response doesn’t address any of the actual issues that I mentioned. Your response shows that my concern of quality customer service is not a concern to you. Going back and forth with me about your policies that I very clearly understood and adhered to once they were shared with me does not address or respond to the issues. There are some rude reviews about your store on here with similar concerns about customer service and your response to my respectful yet informative review is very different than your response to theirs. I’ve emailed your store if you have any further...

Understand who you are dealing with here; "The UPS Store" is NOT owned or operated by UPS. This is just a franchise, formerly Mailboxes etc, that uses the UPS logo.

Also, while offering the ability to ship packages from other courier services they do so at ridiculously inflated rates. They attempted to charge me almost $400 for a USPS large flat rate box shipping international. The actual USPS rate was in fact $91. When confronted with the extreme difference, the UPS store attempted to justify by saying their rate was based on dimensions and weight. Keep in mind that the $400 price quote was for USPS shipping, not UPS, and it was a flat rate box; you know, the ones literally with the tagline "if it fits it ships"

They "lost" a package worth several thousand dollars and when confronted told me that although the kid that took the package recalled us discussing it being very valuable that they failed to enter the declared value. So, they charged me $90 for standard overnight domestic shipping with NO insurance of a package that weighed under a pound and fit in an envelope, a service that USPS offers for $21 with the same money back guarantee.

This store will claim they are "UPS" all day, they will also claim that the rates they charge are the same but they are not even close. Literally everything is inflated and overpriced.

If I could give negative...

No Owner you can't help any longer.... 1st opportunity was at the counter 2nd opportunity was when the manager could obviously hear the confusion 3rd opportunity when I was visibly annoyed and walking out unsatisfied 4th opportunity to help was when I called the manager from the parking lot only to have a worse experience -Owner please don't ask me or any of the people who gave you one star on my behalf if you can have an opportunity to fix the problem. This is for others, you had several chances.

Absolute worst customer experience ever. I was told I was a liar that the box that I received didn't come inside of another box so they had to charge me $3 which I was okay with. But you don't have to call me a liar.

UPS manager on duty simply said ok byeee. Real Profesional. Lol. I was in the parking lot so I could see her telling the girl about my call as well. I'd go to a different location if I were you.

Positive update; called amazon and since it specifically states no box or label needed they gave me 20 dollars credit and contacting UPS about there confusion.

It was 3 dollars that I had already paid but the girl just had to try and be right instead of entertaining the idea that she COULD BE wrong in this situation. I tried write it off as a learning experience only to be hung up on, so...