Super Fantasy Land — Local services in Glendale

Let me be the ethical person that this business absolutely lacks, by reminding you that once you pay them and issue them your money, you will not be able to ask them to reverse it, even if it is one measly day after.

Call me crazy but anyone in sales, trying to be transparent and ethical should definitely tell their clients before they fork over money that ALL SALES ARE FINAL!

I ended up spending more than $500 with the supervisor (Samer) assuring me I was in good hands. Maybe I should have suspected his "trust me" attitude and been more thorough with asking him what would happen if I changed my mind but I still believe that a moral company doesn't hide beneath small print.

Worst of all is how I was treated afterwards when trying to see when I could come around to return the items I didn't need. I got the same sweet Mr. Samer from the other day, now throwing the typical policies of sales being final at my face, which he forgot to mention, conveniently, when I was purchasing these funkos Saturday night!!!

It maybe legal for them to hide beneath their signs and fine print but it doesn't make their business decisions ethical or right. At the end of the day, I've had way more car sales people be more forthcoming than this.

Samer told me he'd call his superiors and get back to me when I had called him today.

I pleaded to him that I was not made aware of their "no return policy" and that spending $500 while being unemployed was a poor and rash decision on my part. Mistake on me and definitely poor salesmanship in not remind clients that all sales are final.

Cherry on top... Samer never called me back and instead had one of his lackeys deliver the message to me that only $150 in value would be accepted as a return and that I should be very thankful as they never extend such favors like this one to their customers. 🙄🤬🥸

The guy didn't even have the integrity to admit that the store's method was poor and distasteful or atleast apologize that this $500 dollar transaction would be final.

Maybe the people at these stores truly don't have a say in how business is conducted but shame on the owners or people above Samer's head, if there are any, for being all about the money and not the client.

In the end they got me good with $500 plus dollars and I'll have to take the L because I have no other choice. But I'll make sure to share my story wherever I go because business owners like that, shouldn't prevail, and I hope karma comes around one day and throws them a strict policy hindering them when they are most in need. I leave it at that... what comes around...

I’ve never written a review anywhere and I felt compelled to write one about this place. My girlfriend and I were curious about the pops in this store so we walked in and were promptly greeted. The place was pretty organized and had plenty of merch but completely empty (now I know why).

We chose 3 pops and were told they were part of a B2G1 deal, which we were happy to know about. We went to the Pokémon cards section and that’s where the horrible experience started. While we were browsing an associate came to check on us and kept asking if we wanted a certain set, which we would keep saying no to. At first it was fine, I get they were trying to make a sale. Then it got obnoxious, after a few minutes of being shown different sets, which we never asked for, we were told that we were going to miss out because they’re “really rare and hard to get” (which they aren’t) and we were given prices that were above resell value. We got tired of not just being able to browse so we decided to pay for the pops we had already chosen. Once we got to the register the owner/manager had his employee show us 2 pops that were part of the collection. When I asked for the prices, I noticed that they were also 2-3x above resell value and rejected the offer. When it came time to pay the total came out to more than $10 over what we were originally told and when asked about this the owner/manager told us that his associate made a mistake and the pops we wanted WERENT part of the deal, even though there were signs on the same wall that the pops were on. My girlfriend wanted to get out of there so just paid for them. I asked for a refund and was told that we could not return them but we could exchange them for one of the pops he had his employee show us since “it’s harder to get,” which it isn’t and can find for a third of the price. We promptly left and are never going back. No wonder this place is empty and void of any customers. I suggest what I usually do and should have done again, go to Chalice Collectibles in the same mall or Legacy Comics and Cards...

If I could give this place zero stars I would.I will never come back here again worst experience at a Funko pop store.My sister comes into this store often so when she told me to come with her I agreed thinking this was a reliable place.I was happy to see a sign that said 3 funko pops for 25.99 I was originally going to get 4 so I asked the man who later claimed he was the "manager" if they were really for 25.99 and he confirmed that they were but that the 4th funko pop that I was going to get was not going to be part of the three because it had a special sticker on it so I decided not to get it because it was way over priced as well.It was later when I had checked out that they charged me a extra $5 each pop because of a "special" sticker.I tried telling them that I didn't understand how they charged me an extra $5 per pop and explaining that I thought it was only for the 4th pop that I didn't get because of its price and had I known they were going to charge me for more then I wouldn't have bought them.The man then started to be really aggressive towards me and my sister and he told us he was not going to give us a refund on them.He told us he could call the owner to see what he can do but then gave the poor story that the owner doesn't answer and that he would be at the store at 8:00-8:30.I decided to call first and found out that he lied to us about the owner coming there, said the owner never goes there and still refused to give us the refund.I later found out that night that they charged me two separate times and had to deal with them again, first saying that they did charge me twice and then saying that they didn't charge me twice.Then the same man said he wasn't the manager and then he said he was the manager.He just kept lying to us about everything and I will never go here again. Their pops are over priced they act like everything in their store is rare, when its not. Don't come here unless you want...