Blaze Pizza — Restaurant in Glendale

We visited Blaze Pizza with my son. The food had a lot of cheese and was salty. While eating, my son got thirsty. He asked an employee named Melanie for a cup to get some water. Melanie told him they had no cups left for water. She explained clearly that they only had cups for soda. She did not offer him a soda cup because those cups require payment. This meant my son had no free option to get water. I believe this situation is wrong for several reasons. Firstly, I encourage my son to be independent. Kids should always feel comfortable asking adults for water.Secondly, water is healthy and important, especially after eating salty food. We teach our son not to drink soda.Thirdly, kids should never be turned away when asking for water. Staying hydrated is extremely important, particularly during hot days in Los Angeles. Adults, especially restaurant employees, should always provide help when a child asks for water. After my son told me this, I approached Melanie to confirm the situation. Melanie again said clearly there were no cups for water, only soda cups available. Then another male employee came. He politely offered a soda cup, we did not accept it because we already had water in our car and were about to leave. So we drank water later in our car. My concern is not about Melanie. She was probably just following the business policy. My main concern is about the management and their policy. Management should understand it is not right to place kids in such situations. Not every child has an adult nearby to help or money available. It is important that children always have access to water. I hope management reads this review carefully and clearly explains to all employees the importance of providing free water when children request it. The policy should be changed to ensure kids always have access to water in their restaurant. This review expresses my personal experience and honest opinion. It is written based on actual events that happened during my visit. All statements are factual and true to the best of my knowledge. This review is not intended to cause harm or negatively affect the reputation of the business or its employees. It is shared to encourage positive change and better customer...

The review is about their unprofessional service. I like their pizza but who would want to go there where the service is provided by unprofessional staff.

Last Sunday on 11/12/23, I went there to get pizza. A girl who was wearing gloves was preparing pizza with meat topping for the previous order. For my pizza, she started flattening the dough without changes her gloves. I asked her to change her gloves since I am a vegetarian but that made her angry. She yelled at me saying that from next time, I should be requesting gloves change with the order. Her attitude was beyond anything you can expect from someone in food service industry. She got more irate when I responded that it was common sense to change gloves after every order. Someone can be allergic to certain ingrediants or some many not want meat contamination like me. She rushed inside to get dough and I didn't know if she is going to spit on it (very common among workers when you return food). So I left. None of the workers have a name plate, so I couldn't get her name but I am sure that her attitude is known to everyone working there. She hates her job and should be relieved by the manager. Or,...

Ordered a 2-top build your own. They mistook it as a build your own and they offered to remake it. I asked if it was okay to add more toppings since they charged me a full build your own while I restricted myself to two meats as I still thought they gave me a 2-top. Manager was nice and told her colleague to take the pizza out to add more meats. her colleague let out a huge sigh and shook her head which ruined it all. i never raised my voice, and also thanked and apologized for the inconvenience and their employee just had to do that. I applaud the manager for being professional but all it takes is for one negative employee to ruin someone's day. i ended up paying for a full build your own without my desired toppings as i did not want to further annoy the employee that looks like she hates her work. i hope her day gets better, but a little social awareness goes a long way.

will update to a better review if subsequent visits see improvements in their employee's attitude, especially that...