Pump It Up Blackwood Kids Birthdays and More — Local services in Gloucester Township

Even if they cannot provide a service, and endanger children they refuse to refund any monies paid. BEWARE!

I am overall disappointed with the customer service experience. When bringing the issue to the attention of an employee I was blatantly not told the truth.

On our visit to Pump It Up Blackwood our 1:40pm-3:10pm session that started at 1:50pm was cut short at 2:36pm when a fire alarm went off. Everyone was required to leave the building, but children were let out into a parking lot without parents as doors were opened and everyone was rushed out, so I had to frantically search for my 7 year old and his friend.

We waited in the parking lot for over 25 minutes. In this time frame the employees hung out with each other and we were told they were waiting on the fired department, which had not been called. The manager on duty waited for the general manager to come to make a decision, because it was not safe to be in the building. However the staff was able to enter the building to retrieve their cash register funds and a green bag labeled tips. When the general manager appeared she was more focused on the customers pulling into the parking lot for the next bounce rather than the few remaining from the current jump. She told the staff it was fine to go back in, but they did not because the alarm was way too loud to do anything. While we waited several families left and 3 were remaining. The staff directed the general manager to one family and she went back inside, retrieved jump passes and gave it to the customer. She then rushed back into the building and we were left standing. When she came back out she stood at the stairs and we were not addressed. At this point it was 3:15pm we were upset and my fiancé spoke to the manager for a refund. The manager stated she had jump pass cards and the other person was okay with them and gave them to my fiancé. After inspecting the cards there were several exclusions, one of which was the value was less than what we paid. She approached the manager again and the manager wrote on the card good for any jump with initials. At this point we just frustrated and left because it appeared the staff did not have a clue how to handle this situation. I do not like the idea of being forced to return to an establishment that did not meet the service I paid for and had me wait to find any kind of resolution.

I called and asked about a refund and they told me I could come in and get open jump passes. A manager but not the general manager stated I must have left before they gave them out to everyone. And I can only get a pass because there was only 5-10 minutes left of jump time. This was an outright lie. She stated they gave the jump passes out right away and I must have left right before they did. Another outright lie. I told her this was not true as I notated the time we walked out and I stayed the whole time, but if they have every customers information why had they not reached out to them and told them to come in. She stated people had been calling all week about it. I asked if everyone got passes why would people be calling in all week about it, caught in another lie. I had 4 children with me and it was for my sons birthday, so I do not want to return to try again. The manager I spoke to on the phone stated the alarm was not their fault, it was the business they are connected to and they could not control it because they are housed in a warehouse with a car repair shop and they are still several days later trying to fix it. Throughout the call this manager kept making up why they could not refund it. She stated she spoke to general manager and was assured we cannot get a refund. I asked for the district manager and they are independently owned. I asked for the corporate customer service number for the franchise and they can not provide it as the manager doesn't know it, the general manager is new and doesn't know the number. I have been waiting on a phone call from the manager Jim for two weeks...he was too busy when I called and must...

We had my sons 7th birthday party here at the Blackwood location today. This party was absolutely amazing and worth every penny.

I shopped around before deciding to have his party here and let’s be real- kids birthday parties are expensive. They are expensive everywhere. I couldn’t be more satisfied with my decision to have his party here. I truly feel it was well worth the money. My son was all smiles as were all of his friends.

What sold me initially with pump it up was that you get the most PLAY for your buck. I liked the 80 minutes of play and 40 minutes in the party room because let’s face it, the kids are most interested in playing. Many of the other places I looked at had a 50/50 split between play and party room. 40 minutes in the party room was just enough time without being too much time and the kids loved watching all the pictures as they ate that the staff had taken while they were in the play rooms. It was such a nice touch!

I also enjoy that they don’t charge for adults! We could have as many as we wanted! My sons grandparents and family friends without kids were able to come be apart of his special day with no additional charge to get in.

At pump it up you have the ability to enjoyed customize your own party. There was a huge selection of add ons. We chose to add the balloon drop and let me tell you, the balloon drop is a MUST!! The kids literally had the time of their lives and it was a very magical element that I know my son will always remember.

From start to finish the pump it up staff knocked it out of the park. Shirley walked me through everything prior to my party date and answered all of my questions. There were no surprise charges on my bill. I knew exactly where I was at with cost the entire time.

I can’t stress enough how wonderful this party was for my son and his friends and family. Everything ran so smoothly and it was completely stress free. I never once felt frazzled like I do when I have the kids parties at home. The staff handled everything. They were detail oriented, friendly, professional, and 100% on point with time management and smooth transitions from room to room.

If I could give our birthday party experience here 10 stars I would. All of our guests had an absolute blast and it was such a magical...

I give it one star just because I feel bad for the staff. This place literally nickel and dimes you for everything and anything. A base party is about $650. I did two add ons, a party theme for $65 and the “adult package” for $75. The party theme came with not enough paper plates to cover the 24 kids, so they had to add in just colored plates, with a small cup and a flimsy plastic table cover for one table. They probably made $60 off of that theme. I couldn’t believe I paid $65 for so little. Second they don’t even supple water for the kids. They jump for 1.5 hours and the only way they get water is if you pay $1.50 per bottle. That’s crazy. Every single child should have water after this kind of activity. Instead they get a pitcher of juice, and charge you $7 for any additional pitcher they use. I asked the manager if I could bring in ONE case of water. They wanted to charge me $25 just to do that! The manager, Louis, was so rude, and he spoke down to me like I have never had a kids birthday party before. On top of that made this incredibly demeaning statement to me saying “we’ll have you ever been to Disney world?! They don’t let you bring a case of water!” I could not believe his audacity. Number one sir, you are not Disney world, and two you obviously haven’t been yourself because water is FREE, accessible, and you CAN bring in your own food and water! Disgusted by this experience. Have already shared with almost all of my mommy friends how horrible this place is. For spending almost $1k for TWO HOURS, NOT WORTH ONE SINGLE PENNY to be treated that way.

The staff even apologized for their manager, that’s sad when they know what they are...