Rewind Consignments — Local services in Golden

Consigners Beware!! I usually do not post reviews online, but WOW. I have been a patron of this store for years, I live right outside of Golden. I always make it a point to bring friends and family to this store and have found many fun treasures here. I had the WORST experience attempting to consign for the first time with such a rude staff member (woman in her 60’s). From the moment I walked in the door she looked so put out and frustrated that I had bags in my hands and even more so, that would be a new consigner. She asked me if I had reviewed the policy online and I said yes. I explained to her that I called last week and was told that I didn’t need an appointment. I had 2 bags but one bag was a duvet which I explained was the reason for the second bag. She told me to “just put my bags on the floor,” and I continued to shop with my daughter. I came around the corner (had been in the store for all of 10 minutes.) She very snidely questioned me, “are you the one with these two bags? We just aren’t going to accept any of these things today.” -She hadn’t even touched my bags. I’ll admit there was a pretty beat up Coach handbag on top but underneath were 12-15 Free People tops and dresses that she didn’t even bother to look at. This woman’s demeanor made me feel so dismissed and small. As a woman with two medical degrees I felt like I was some kind of beggar in this store. Just awful, I haven’t felt so small in only a few times in my adult life! Additionally, I witnessed the same treatment towards a new consigner when I was shopping in there a few weeks ago. That poor woman left being so diminished and embarrassed by the staff. I just felt so sorry to see her being treated like that in such a public way, only to be treated the same way today myself! Do better! This is such a gem of a store. Kindness costs absolutely nothing. SO...

I’ve been consigning with Carrie at rewind, for over five years. I am an educator, and childcare provider in the state of Colorado, and finding good quality clothing at affordable pricing can be hard on my salary. I always appreciated that Carrie offered high-end items at affordable prices. But, more recently, this past year, there has been a very pretentious vibe and change to the demeanor of both the owner and employees. Employees seem to walk on egg shells when deciding which items to choose, clearly stating that “Carrie won’t accept this” or it’s not what Carrie would consider good enough for the store”. I try to stay away from establishments where pretentious individuals may reside, this is one of them. I don’t feel welcome here anymore as a consigner or a shopper. I will be finding a new place to spend my...

Store clerk told me to come back the next day to talk to the owner about a couple of items I was interested in. I came in the next day the owner was not there . The same clerk said the owner had left at 2 but failed to mention this to me the day before. I asked if she could be reached she said no. I asked to see the merchandise that I was looking at the day before that she said she would hold for me . The clerk said she didn't know where it was and was unwilling to help me find it and then told me it was probably sold. I asked if that could be confirmed she said no they don't really hold things after she promised to hold it for me. Then she said I was being rude and to to leave the store so I did and I'm...