Geek Squad — Local services in Goodyear

Terrible customer service! Don’t even try calling them because they’re rude and do not know how to talk to a customer. I purchased Bose headphones with a 2 year extended geek squad warranty over the manufactures 1 year warranty. For a total warranty of 3 years I was told word for word that if I purchased this 2 year warranty from geek squad at this specific location that it would come into effect once the 1 year manufacture warranty expired. Which it expired 11/11/2017. And That the 2 year geek squad warranty would expire in 2019. Well the headphones are dead and do not work anymore and they have hardly been used. They’re in perfect shape but I’m out a bunch of money because of a misinformed employee. Sucks but I know now not to purchase a warranty over what the manufacturer is offering...

Left phone here at 12:30PM to replace the battery, they stated it would be "at most" 3 hours. After 5 hours, I called and they said it wouldn't be ready until the next day. When I called at 1PM the next day, they stated they did not replace the battery due to "the display being damaged and they are waiting for a new one" - I went in and picked up my phone as I needed it for work the next day, and the display was perfectly fine! What a...

This has been a painfully insulting & infuriating experience. After the store was unhelpful, I spent over an hour making an appointment for repair. The appointment was missed. I'm on my 3rd call trying to get this resolved. The 1st put me on hold for 30 min the disconnected, so I tried chat. They told me to wait, the escalated person told me to wait, then gave me a number to a tech who was accusatory, abusive, and said they...