Ashley — Local services in Grand Forks

WORST EXPERIENCE EVER.

After purchasing a $2,000+ sectional you would think that you would get some amazing customer experience, right?! Wrong. It was one of the worst experiences ever.

We first purchased the 3 piece sectional and they told us it was about a 2 week delivery period; however, they soon realized the corner section was on back order for 4-6 weeks. We asked them if there was any way we could get the two main sections before the corner section. They said yes BUT we would be charged 2 delivery fees of $60 each! So, we decided against it. 4 weeks goes by, 5 weeks and then 6 weeks. I used to work customer service... from my experience, good customer service is at least calling on the customer one time, maybe twice in that time frame that they are waiting for something to be delivered.... NOPE. We didn't receive one phone call. After 6 weeks had passed, WE had to call them to find out what the hell was going on. My husband was scheduled to deploy the following week, leaving me at home with my infant son. They informed us that the corner piece was still NOT in. At this point, we basically told them to deliver the couches that had been sitting there for 4 weeks. We couldn't wait any longer because with my husband leaving I had no way of moving our old couches out of our house. They said they wouldn't charge us a second delivery fee and the corner part would be delivered the following Friday. Friday came and, guess what? NO CORNER PIECE. They called us that day to let us know. The guy who sold us the couch told my husband that he would personally call my phone the following week monday to let us be delivered (since my husband had to deploy). We were looking at waiting ANOTHER 2 WEEKS for the corner piece. Monday came and went... I waited a few more days, nothing. So I called. The employee I spoke with said that a machine would call me by the end of the following week letting me know what hours and day the delivery would be scheduled (well, this isn't what the person told my husband when he spoke with him). They called... I got the date, which is today between 1-3. So here I am... home with an infant, waiting for my couch to be delivered and it is 10 minutes past the delivery frame. Am I mad??? You bet! My living room has been rearranged since 1PM so they can it the corner piece in. I am about to call and see what is going on.

My Advice to you? Save yourself the headache and high blood pressure. Take your...

When I walked into the 32nd street Ashley Furniture store and started browsing within just a few short minutes a very pleasant and courteous Lance Haugen, a sales representative asked if I needed any assistance. And I did. Our conversation started with me asking for the least costly selections for couches. I told him I was looking to temporarily furnish a home I've rented in North Dakota so I didn't need anything dynamic or expensive as I'll just have to re-sell it after my year long job commitment has expired. I'm not sure if their sales consultants work on a commission base or not (most do) but his attentions did not falter regardless that I was looking for "the bargain" section of the store.

He was committed to helping me find exactly what I needed and in giving me the best pricing that he was able to give. I needed a couch and box springs. He showed me all the couches they had within the perimeter of my budget and ordered a cost effective box spring from the on line store.

In addition to that I wanted to see end tables, entertainment centers, every desk and book shelf they had in the place though sadly I did not end up buying any of them. However, his expertise of the merchandise layout saved me at least an hour of how long it would have taken me to locate those items without his help.

Lance was professional, patient, humorous, knowledgeable of the showroom stock, service oriented, and gave me his full attention from the start of my shopping experience to my final check out. I highly recommend him if you're looking for top notch customer service.

And, trust me, I've shopped at every store in Grand Forks that sells furniture, Ashley Furniture has the largest selections, a huge inventory, lots of diversity, a rainbow palette of color selection and the ability to order from their on line catalog / warehouse to offer more selections beyond what they have in store. The pricing was also very competitive and beat most of the other stores I shopped.

This 5 star rating has been earned. Thanks again Lance and Ashley Furniture for catering to your...

Update II: After my complaint below, Ashley Furniture called me and helped me solve the problem I was having. They were very friendly and communicative. In fact, when my couch did arrive and ended up being too big for my apartment hallway, they worked with me to find a better couch and gave me a great deal on the new one which I really appreciated. And the delivery teams were so friendly and efficient. They were in and out in 10 minutes flat. It completely negated the issue I had with them earlier. My only advice is that people check the couch when it is delivered. When my couch came, there was a small tear. Luckily, I have the warranty and could get it replaced if the tear was big enough for me to bother with, but it is a reminder to double check your couch just in case. Overall, despite the bumpy start, I feel like the company did all they could to help me and were always friendly, so I would shop there again.

Update: This is a classic case of don't review the store until you get the product. It turns out that the associate I was working with made the false promise of guaranteeing when I would get my couch delivered. Even though we made the delivery date set for this weekend (which is also printed on my receipt), it will now be delivered later than originally stated. I feel like I won't see my couch at all at this point. When I called the company asking about the delivery date, I felt like I was gaslighted. They kept telling me that 'no associates can't make promises of when couches will be delivered. No associates don't set dates for delivery'. As I said before, it literally has the supposed date of delivery on my receipt. I feel like my experience has been a mess of false promises and miscommunications.

Old post: Jonathan was wonderful. He went back and forth and back and forth checking stock for me and answered my millions of...