Michaels — Local services in Grand Forks

I left this location absolutely livid today with the assistant manager, Matthew. I waited 20 minutes for a curbside pickup order that never came, so I went inside to pick it up. The item was oversized so the cashier had to ask Matthew for help. Matthew got my item and then said to me “you waited 20 minutes? You know you could just come in right?” To which I said yes I’m aware, however I have a medical condition and wanted to do curbside. Matthew then says “uh huh sure you do”. This humiliating interaction occurred in front of a bunch of other customers. I then left the store feeling mortified and called back and spoke with Matthew. I explained to him I didn’t appreciate the way he treated me and told him that I have a postpartum hemorrhage which was the reason why I elected curbside in the first place. I truly hope Matthew doesn’t treat any other customers this way, especially ones who may have a disability or medical concern like me. Although I don’t appear to have an issue, I did have a valid reason to utilize curbside. If Matthew as the store manager feels as though people should just come into the store then maybe this location shouldn’t offer curbside pickup to begin with. My issue was not at all with the wait time, it was with the way...

Aawwww Michaels. My mom loves this place. Doesn't take long to spend a lot of money but it has everything.

The staff is great and the environment is always clean.If you're into do-it-yourself craft projects this will feel very similar to heaven.

I still think they should have a random baby monkey that roams the store and steals your hat but will give it back if you give it something... but... you can't have everything :)

Give this place a try I think...

Best customer service around! I wanted the last light up deer it was a display. The associates in the floor were extremely friendly especially I was in at almost 10pm after a 12hr day friendly faces were nice to see. Even got help carrying to my car. No fuss and it was 4 below! Will definitely shop Michael's over other craft stores in the future if staff is always this great...