Best Buy — Local services in Grand Forks

The geek squad knows basic information and aren’t much help besides doing what they’re used to doing daily. They said they barely ever get any iPhone repairs so this tells me they aren’t used to working with Apple and would rather avoid doing their really easy job. I didn’t even need a repair, I needed them to do an express replacement. For those that don’t know what this is, Apple care covers that I get a new phone especially from a software to hardware issue that wasn’t my fault to begin with; and Best Buy is supposed to be a provider for this and all they do is fill out a form and send my phone out to Apple and then I get a new one either shipped to my house in 2-3 days or to the store (different than a repair, it’s a replacement). They refused to help me because the Geek Squad manager (the guy with red hair) said he doesn’t like working with Apple after telling me they just don’t do it at that location (when they are supposed to). You are an authorized Apple service provider, it is literally part of your very very easy job. When I told the managers they just lazily sided with the geek squad and the manager had no idea what an express replacement is. There is so much of this weird behavior in grand forks it’s astonishing. I had to go get help in Fargo. The 2 geek squad members were whispering to each other too in front of me like a bunch of mean girls. I guess the towns so bored they don’t even want to work. Previously, they also said they can’t run a diagnostic on a phone where the display isn’t responsive, I had to remind him of his HDI connector, the Apple configurator application they have which are tools designed for situations where the display is unresponsive…then the next time I came in he said he could run the diagnostic. So which is it? You can or can’t ? I figured I’d leave my words here to help the next… don’t waste your time here, just go to Fargo they are much nicer and take their jobs more seriously which means they give better service. Grand forks Geek squad..your ISP, individual sales, and over all geek squad district growth would improve if you hired people who knew what they were doing and weren’t lazy or selective on the work they are getting paid for. Apple repairs give you more ISP since you seem unaware of that, and your work orders will go up, creating more labor hours for your team. But your manager should be telling you...

Where do I begin. The department manager told me that this was supposed to be the number one location as a Samsung partner for Best Buy. Not only do I not believe that , I experienced quite the opposite. We walked around in the cell phone department looking for a wireless charger one day and weren't approached by anyone. There was a gentleman wearing a Samsung uniform that wasn't doing anything that just stood behind the register the entire time that we were looking up and down the aisles obviously looking like we were needing something we weren't able to find. A week previous to that I wanted my partner to buy a new Samsung Galaxy S7 Edge, but after not being attended to in the same exact fashion we left without any help and went to the Verizon store inside the mall just outside their store where we got on a new plan and were helped the moment we set foot in the door. The first ever time that I had set foot through these doors I needed to buy a brand new wireless router, as we had just moved here from Denver, Colorado, and set up new internet at our apartment. This time I was actually asked if I needed any help, but being that I already knew what I was looking for I declined. Little did I know I had walked out the store with a defective product. After setting it up at home and troubleshooting over text support on the phone, I went back to BestBuy to return and replace it with the same exact model. After returning it I had gotten yet another defective model. To avoid this issue in the future after my second return, I purchased a different brand this time. Not only was the third router I had purchased defective I spoke with a manager at the customer service desk about the three times that I had come in there to replace such a device. I had returned and exchanged my router for the last time and asked for one from the back. I had mentioned that DOCSIS 3.1 is coming to Fargo, and I needed a higher end router; not only did the attendant not know what DOCSIS was they had no clue what fiber was. I thought they were joking. They wern't. I have yet to return this one but it has left a memorable impression on me that this Best Buy is not worth your time, my time, or the time of anyone wanting to get something accomplished...

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