OfficeMax — Local services in Grand Forks

The company policy of not being able to take a credit card over the phone makes it impossible to send print projects to our outlying company locations. I was told they could take a check in store, only to find out that they cannot once I sent the check 400 miles and 5+ hours away. The in-store staff did not treat our employee with respect or give options to fix the issue. The 800# is impossible to get anyone on the phone and the online chat, when it works, is slow and of absolutely no help. I was told my employee needed to pay from a personal debit or checking account... completely unprofessional for a "business" to treat another business as if they are trying to undermine. I have used the print services in the past with no issues, but after this interaction I will take our...

I tried to buy a $500 printer. I was told they had one in the back but could not sell it to me yesterday because they are in the process of inventorying and that would throw their inventory off. If only OfficeMax had the technology to be able to handle that sale and not mess their inventory up. I live an hour and a half away so I’m not getting back there anytime soon. The printer in question was an Epson ET-4850 and I was at the Grand Forks ND store. Pathetic… Update: I’m changing my review from one star to five star as the local OfficeMax manager reached out to me and address the issue. I’m very impressed how they followed up on the situation and I’m...

I went in and was immediately greeted by a young lady with such an amazing personality. But all just went downhill after that... HORRIBLE experience. Every single man working there just walked by not asking if I needed help. The young lady came around 3 times asking if I was doing alright eachtime. I appreciated the little help I was getting!! 0/10 experience. Never going back, they just lost a loyal customer. There were red one-time-use cups on shelves as well. Absolutely disgusting. As for the young lady, she deserves to be working in a place where her attitude is appreciated. I was in this past Thursday and it’ll certainly be my...