Fully Worked Smoke & Vape Shop — Local services in Grand Haven

These guys are awesome! If I could give more then 5 stars - this place I'd give 10! I came in as a first time vape buyer the other day and they were so thorough on information to make me comfortable with my purchase. Unfortunately after a day - my mod starting acting up and I tried every YouTube recommendation, Reddit advice and Google search before I gave them a call to ask for help right before closing time. The owner was so understanding and guided me every way he could over the phone to help, but I had to bring it in for him to see for himself. I came into the store at a busy time during lunch hour, but he was "on top" of my situation while helping out a store full of other customers with ease and my time there was very minimal because he understood I was pressed for time on my lunch. He gladly exchanged my mod for another without question and I couldn't be happier! It's very rare you find a small business like this that go above a beyond for their customers - no matter the situation or issue. I'll be back time and time again to get my delicious eliquids, coils and upgraded mods and I put them at the top of my list of recommendations if your looking for tobacco products and an exceptional price. Keep up the amazing...

My friend likes this smoke shop because the guys who work there are super chill. I went based off of his suggestion today to go pick up the Smok Nord, and the guy who helped me (I wish I would have gotten his name, super nice guy, possibly a manager) assisted me in everything from suggesting what coil I should use and what vape juice I should use based on how much I smoke. It was extremely helpful, because I did not know enough about the difference in the coils or liquids. Honestly, if I had enough time I’d probably just go in there and hang out because the guys who work there are so kind and cool. That shows you how good their customer service is, and it’s much appreciated since a lot of places don’t provide that kind of one on one service, let alone care to ask you how you’re doing. So thank you, for giving me a great experience and...

The “attendant” claimed she was just filling in when I asked very basic questions about why I was there. This happened about a month ago. The lady “working” showed no interest in helping me and the prices were over twice normal smoke shop price, the least of their shortcomings. l It was immediately apparent that the retailer had their own agenda. I have no idea how this awful store is in business and will be surprised if they improve to even acceptable standard. It’s hard to feel ignored when you’re the only person in a smoke shop but they accomplished that. I hope they’ve fired that unpleasant lady if she even worked there. I will not be back. This vendor clearly has no regard for...