T-Mobile Authorized Retailer — Local services in Grand Haven

We went in the T mobile/sprint store in Grand Haven on Sunday 08/25/2020. I turned in my phone and upgrade and our 12 year old special needs daughter got a new iPad she uses it a communication device since she is non-verbal. It was taking forever to transfer our stuff over from the old devices to the new (their WIFI is super slow) my old phone kept on dying so the new phone was charging with their charger and my old one unfortunately they didn’t have another charger so they used our daughters special purple sparkly one with our cube. She wanted that specific phone charger from Target after a couple of weeks of non stop asking we purchased it for her. Well by accident we left the charger and cube there which is fine we will get it the next day since they were closed already. Because of our work schedules we were unable to make it the next day. My husband contacted the store on Tuesday to let them know and we will be stopping by to come get it. He was told on the that an employee took it home. Well of course not cool why would an employee even do this ? That is stealing from a customer at a place of business. My husband went to the store to pick it up and the guy at the door just gave the purple cord to my husband. My husband said and the cube please then you could hear a female in the store saying “really”. Ok you think we wouldn’t have noticed that the cube wasn’t attached? Again it’s a 12 year olds iPad charger you took home and then now you don’t want to give it all back to the owner. You work at a cellphone store buy your own instead of taking advantage of your customers. Our daughter was so upset because we left it there by accident in the first place and couldn’t get it the next day so getting it finally on Thursday in her world was forever. We just purchased our new devices (they weren’t cheap) they have our numbers instead of another employee taking something that is not theirs they should have called us and kept it aside. I am very disappointed with this store and what that particular lady did she should be ashamed of herself. I know where I work I probably would loose my job stealing from customers does she not know they have cameras there ? We are very disappointed And to hurt a child like that who doesn’t understand why she has to wait longer for something that is hers because...

Very impressed with customer service. Everyone went above and beyond to get me into a new phone after mine went in the tub for a swim. Was able to go from the Samsung S10E to the S25 so quite a jump! They have a plan for 55 and up and I save $20 monthly for auto pay. Bill will be a little higher the 1st one and of course the 2 years with service and paying for phone and then it will be not much more than I was paying at Metro. I was told I had an upgrade at Metro but went in the Muskegon store battling construction and the guy at first until I pressured him to look up my account to tell me the same thing! I just didn't get a good feeling so told him I needed to look into and figure out my best options. They have a flex plan and the only way to get any benefit from that was to pay the higher fee for a year before getting a free phone which basically your paying for it then! They only give free phones to new customers. Anyway that's what I was dealing with before deciding to check into T Mobile and I had actually drove to the GH store thinking it was another Metro and seen when I pulled in it was T Mobile so thought I'm here now might as well go in and see what's up Riley and Q were awesome helped me through all the steps. They were all great although I can't remember off the top of my head names are not my strong suit. Would hands down recommend them...I would even rather make the trip and I live...

Had a very disappointing experience in this particular t mobile store. AJ was being extremely rude and had my boyfriend waiting for 20 minutes, which wouldn’t have been an issue if he were actually trying to assist him. He preceded to say “I can’t put a new screen protector on your phone it’s not showing up in my system” being blatantly rude. You could tell he didn’t want to help my boyfriend because he knew he wasn’t going to be making a commission sale off of him. This is disgusting as we pay an extra ten dollars for each phone a month to have the screen protector plan. Also just TWO DAYS AGO I went in there myself and got a screen protector put on from a nice gentleman by the name of I think Q? I then proceeded to go inside and ask what the deal was in a very polite manner, however he rudely said I can’t help you it’s not in my system and I have other customers. (They were buying a new phone of course which meant commission). When the customers had just walked in after my boyfriend was waiting for over 20 minutes. I’m very disappointed in the way my boyfriend was treated today. I would give a zero...