Mountain Market — Local services in Grand Lake

Please ensure your staff knows your customers rights. Lady with short dark hair was very rude. Colorado Revised Statutes Title 25. Health § 25-41-101. Restroom access--short title--definitions--retail establishments--liability--penalty

Current as of January 01, 2019 | Updated by FindLaw Staff

(1) This article shall be known and may be cited as the “Restroom Access Act”.

(2) As used in this article, unless the context otherwise requires:

(a) “Customer” means an individual who is lawfully on the premises of a retail establishment.

(b) “Eligible medical condition” means Crohn's disease, ulcerative colitis, any other inflammatory bowel disease, irritable bowel syndrome, or any other medical condition that requires immediate access to a toilet facility.

(c) “Retail establishment” means a place of business open to the general public for the sale of goods or services.  “Retail establishment” does not include a filling station or service station that has an enclosed floor area of eight hundred square feet or less and that has an employee toilet facility located within that enclosed floor area.

(3) A retail establishment that has a toilet facility for its employees shall allow a customer to use the toilet facility during normal business hours if the toilet facility is reasonably safe and all of the following conditions are met:

(a) The customer requesting the use of the employee toilet facility suffers from an eligible medical condition or utilizes an ostomy device and offers a physician's note indicating the eligible medical condition or device;

(b) Three or more employees of the retail establishment are working at the time the customer requests use of the employee toilet facility;

(c) The employee toilet facility is not located in an area where providing access would create an obvious health or safety risk to the customer or an obvious security risk to the retail establishment;  and

(d) A public restroom is not immediately accessible to the customer.

(4) A retail establishment or an employee of a retail establishment is not civilly liable for any act or omission in allowing a customer that has an eligible medical condition to use an employee toilet facility that is not a public restroom if the act or omission:

(a) Is not willful or grossly negligent;

(b) Occurs in an area of the retail establishment that is not accessible to the public;  and

(c) Results in injury to or death of the customer or any individual other than an employee accompanying the customer.

(5) This article shall not be construed to require a retail establishment to make any physical changes to an employee toilet facility.

(6) A retail establishment or an employee of a retail establishment that violates this article is guilty of a petty offense and, upon conviction thereof, shall be punished by a fine of not more than one...

Be warned, especially if you're trying to escape during this time of crisis, that this store does not value the mental, emotional AND physical health of customers. My 70 year-old father, for whom it is unhealthy to wear a mask and who is a retired police officer and former Navy serviceman, was publicly yelled at by two different staff members (one was the older lady with short, curly hair with whom others have expressed negative experiences) while trying to purchase a few provisions without covering up his face. He was told by a younger female employee that “law enforcement doesn’t get preferential treatment here” after she noted the police tshirt he was wearing. It is appalling that the very freedoms he has sacrificed to protect were trampled on by this encounter. Even the unlawful state mandate allows for exemptions, but he was unable to make his purchases during a trip that was supposed to be a getaway from the awful things happening in our world. Rather than insist on his right to access provisions while protecting his own health (and while respectfully distancing), he simply set the products down and walked out. I guess there is no safe place anymore. As the wife of a front-line worker (my husband has served as an ICU nurse in two states during this “pandemic”) who values whole health—including mind, body and spirit—I find the manner in which the store’s demands were communicated both unnecessary and unacceptable. Masks are intended to be used in a sterile environment and are ineffective at protecting one’s health in a public grocery store; in fact, they maintain a warm, moist environment right next to the mouth and nose, providing a perfect breeding ground for bacteria and viruses—not to mention blocking airflow for people with breathing issues. But even if you buy into the pandemic, entrust the government with your health choices and let others dictate how to run your private business, there are better ways to enforce this with customers. We vacation at Grand Lake yearly but will not be supporting this business anymore. There is another market and a gas station in town that both accommodated our family in a respectful manner which showed commitment to freedom, truth and meeting the wide variety of valid health needs that exist...

As a longtime customer, I was very disappointed to see the quality of the meat counter so badly degraded when I came in today.

You will pay about a 15%-20% markup for everything at Mountain Market, but this was always worth it because of the beautiful hand cut steaks and other meat. Not anymore - the meat was all prepackaged and not even close to the quality I have always remembered them having.

I will probably end up getting my groceries at King Soopers in Granby more often if this is the new norm.

And while I can appreciate the earlier reply, I would also note that Mountain Market has been able to begin selling wine and beer in the past several years, which should help mitigate increases in staple food prices. As I said before, I’m willing to pay a 15-20% markup for this store. This is not an excuse to cut the quality.

I probably won’t be calling ahead. Granby is over 30 minutes away, so we are far more likely to just start doing our grocery runs at CityMarket on our way to town and stop coming to Mountain Market as often. It is a shame to see...