Altra Jewelry Outlet — Local services in Grapevine

Altra Jewelry Outlet in the Grapevine Mills Mall is hands down one of the BEST jewelry stores I have ever been to. I was blown away by the excellent quality pieces that are there. I wish I could return my wedding rings and all the jewelry I got from those 'top' brandname stores and get all my jewelry from Altra. And not to mention the prices, if I could run right around the world and tell everyone to buy their jewelry here I would, but I can't, so read this review and go check it out for yourself. I am in no way affiliated with this place, my husband and I were passing by when something caught my eye, we stopped and spent over an hour in there, we just had to leave with something and we will definitely be back. If you are looking for wedding, engagement rings or any piece of jewelry, look no further and thank me later. Rafiq's customer service is top notch, excellent, outstanding, to say the least and he knows so much about diamonds. He had us in awe the entire time and he wasn't just being a sales person, he was merely sharing his knowledge and kindness. Thank you Rafiq. I definitely recommend this place for the best quality jewelry at the...

This store keeps products for weeks or months, doesn't answer the phone or responds to texts, and when you come up there for an update, will tell you they need more time. Completely unprofessional.

Dropped off a Versace watch to fix the band. Called for an update a week later and it goes straight to voicemail. Had to go back to the mall for an update. Says he needs another week. Came back a week later and he gave me the complete watch at a fair price. No harm no foul.

I dropped off another Seiko watch that needed a replacement band. I told the man with the glass eye, that I would be back in two weeks. He said to text him and that wasn't a problem. I texted and he said he would get back to me later that day. No response. I texted for the next week and got no response. I had to go up there again and he makes up some bs about back order for the band.

At this point he had my watch for about a month and I told him how unprofessional his business is. That he doesn't provide updates and doesn't answer any form of communication.

Don't trust this man...

All of the jewelry store my boyfriend and I have passed and we just decided to walk into this one...felt right from the start. Rafiq and his lovely wife greeted us and made us feel like we were as precious as the gems they sell. Rafiq has a magnificent way of helping several customers all while creating an unforgettable experience, a pure delight. We were "Just looking" and tried on several pieces and then came THE RING a stunning one of a kind antique London Blue Topaz oval cut set with delicate diamonds around the center stone. I never thought a piece of jewelry could take my breath away , my boyfriend did not want to let it go so.....he took it off the market and the tears started to flow. Rafiq had me put write what would soon be my NEW name on the envelope for safe keeping. What a fairytale and I did not stop their it was time to look at a ring for my soon to be husband and he chose well. Please consider visiting this humble Gemstone of an establishment and watch as your future manifests infront of your...