Stacy Furniture & Design — Local services in Grapevine

Stacy's horrible service not worth the time go to another furniture store.

Ordered a bedroom set in may 2018 with an ETA of 4 weeks. Had a hard time getting status on furniture delivery from sales person (Stacy Bevers). All Stacy would say is next week, end of week (two weeks ago), in two days last week and might ship sometime next week. Bottom line Stacy never checked the facts, did not follow through, cuts you off when checking conveying impression "sales done do not bother me".

Finally in late June worked around Stacy to Shane Foster (Director of Sales) who checked on order and found shipment was held up at furniture provider. Appears a dresser was on back order. Due to pending guests Shane agreed to get the bed in and work on the dresser. Unfortunately it took until the last week or July / First of August to get the Trundel Bed after guests. Once delivered, the thicker mattress Stacy Bevers talked us into would not fit on the Trundel making it impossible to put a sheet on the bed and slide it in. So now we have two problems wrong mattress and still missing dresser.

The Saga continues, at least Shane provided updates and agreed to swap the mattress. Dresser due mid August, then moved to first of September, then Mid September, then End of September, then Mid October and finally indicated if not in by end of October will just get a refund as this is a joke.

Saga takes a hilarious twist. So Dresser finally arrives and delivery setup for November 2. Maybe light at the end of this furniture tunnel ordeal - NO besides its Halloween. I get a call on Monday 10/29 from their order handlers indicating I now owe an additional $168 (on an order that was fully paid back in May) and if not paid delivery will be cancelled. After indicating I do not owe anymore, they cancel delivery. So now its a trip back up to Stacy's to show them the zero balance invoice from May. Upon arriving service person is adamant about the $168 and not clear why I am charged this. Unfortunately Shane is out, so another manager comes down to explain. Need to charge $168 for the mattress swap and when they get the one they sold back will make adjustments. ARE YOU KIDDING, last thing I want is more charges from an organization who cannot deliver and of whom I now totally distrust.

So ask for a refund, done with the Stacy's furniture nightmare. Shane (his day off) calls after receiving call indicating he has clarified the issue I should not have been charged $168. Based on some remaining trust in him, I agree to November 2 delivery (last straw) if he can make it happen.

Ah Glorious day, dresser finally arrives - NOT SO FAST as I look at a dresser which is the wrong Color. Bedroom set is espresso (kind of black) and dresser is hickory very brown so cannot take delivery. Once again the incompetency of Stacy's comes through. Their order and delivery process is a joke. There quality control is a joke, how about checking the order to make sure you have the right item before delivery. Delivery guys were great each time and once I showed them the order/receipt very polite to handle and take back wrong items.

So bottom line what should be a simple order (Trundle Bed and Dresser) has been a 5 1/2 month ride through the roller coaster of Stacy's bad excuses, bad sales info, poor sales person and overall organizational problems. Sad to see a local business's service become poor.

Have purchased many furniture pieces over the years from Haverty's, Lazy Boy, Fine Wood places, The Dump and a few others and other than slight delays no real issues. I would highly recommend buying furniture from one of the above mentioned, Nebraska Furniture, Ethan Allen, Weirs, Thomasville, Bassett or other find furniture places instead of Stacy's.

I make it a purpose to shop local owned business when I can, but Stacy's has lost my business forever no matter the product or pricing. Vote with your dollars, go to businesses that provide good service.

I do want to thank Shane Foster for all his efforts and...

This was our first time to the store as we are new to the area. We were looking to spend 20k on furniture. We were welcomed and rushed through the store ending up with just three sofa's. It was buy more save less sale so my thinking was they didn't want us to buy more? We were in complete shock, I've never experienced anything like this.

We recieved our custom sofa's on time but the quality of the product was not good and very dirty.

The movers were unprofessional! They caused damage to my door jamb trying to get the sofa in. I had called in a head of time and asked if the sofa could be disassembled, they said yes, not to worry! our movers are professionals and can disassemble anything. I asked the movers and they said oh no, it can't be disassembled. After watching them for 10min trying to figure out how to get it the sofa in I made a suggestion. Sure enough my suggestion got the sofa in. The movers were extremely nice and were trying their best, but needed more experience. In time I think they will have it down good.....if they don't have back issues down the road.

They had their professional cleaner come out with his rag and spray bottle but he didn't clean anything. I've been advised(after my purchase) by my friends who have also shopped there, that their furniture came to them dirty. It must be a pattern?

All three sofa's have issues. One of the seats is completely leaning to one side. I guess the three seat reclining sofa design is flawed and doesn't support correctly. The upholstery job on our custom order is Pitiful!

The other sofa has a sound on the sofa arm that sounds like a 100yr old spring bed... also was dirty.

Linda, (customer service representative) asked us to send photos and videos. I emailed them and asked if they received my emails. No reply back! We called them a week later and they said they did receive them. Linda said she is working the issue. We have called a few times with no luck speaking with Linda. We have left several voice mails to Linda, she isn't returning our calls. Even after a lighting storm fried our power unit to the reclining sofa, I needed help getting a new one and pleed for her help and to return my call. No returned call! Thank goodness for Amazon next day delivery and figuring this out on my own. Guess you have to do your own homework and customer service.

So it sounds like we are stuck with poor quality furniture. I'm so grateful that we were rushed through the store and didn't spend all our money there. Guess it must of...

I bought a custom upholstered sofa and loveseat. 4 years passed, the seams in all the upholstery split open. I called Stacy and asked for replacement cushion upholstery. I was told to prove via pictures as to what happened. We took many pictures and sent them in. After several weeks, we were told that the furniture was not under warranty after 12 months. Then we were told that they could see in the pictures that we sent, that we keep an immaculate home with beautiful furnishings. More time passed and 3 more weeks went by, after calling Stacy, we still had to wait. I’m not sure what all the waiting was about, however. Then a phone call came and we were told that each cushion would be $250.00 to have remade. (Gasp!) So six cushions before tax and shipping is hefty at $1500.00! This set is by the maker known as Mayo. When we were sold the furniture, some sort of scotch guard was recommended and so we included that in the purchase price of over $5000.00. We received a another call from Stacy Furniture, and we were told that this upholstery fabric was about to be discontinued and that there wasn’t much yardage left and if we wanted to replace these split pieces, to do it now. We placed the order for newly made cushion covers, and eventually the covers were shipped to us. Meanwhile we decided to try to get more time from the original cushions and just put the new ones away until we couldn’t stand the look any longer. Well here it is, 1 year after we received the remade cushion covers. Today we decided would be the day that we replace all the old with the new. In the midst of replacing the very first cushion, the seam on the side split wide open, before it was even zipped up, and was never sat on! Furniture is not free and this stuff was not cheap to begin with. Stacy Furniture told us that the cause of the first cushions upholstery splitting was because of the stain guard that was applied. Well, these new pieces were not treated and not used, and I wonder what excuse Stacy Furniture would come up with now. I’m exhausted and this just follows suit with how the customer is always wrong in this world nowadays. Had to give 1 star or I would not...