Mc Lean's Ace Hardware — Local services in Grayling

I have 3 hardware stores all equal distance to my home and always try to support local business. The East Higgins Lake hardware store and the Roscommon Do-it hardware stores have decided to put sarcastic signs on their front doors about our governor. The people behind the counters of both places have decided to ignore the mask mandate. At a time when businesses are struggling, you would think an owner would do all he could to make people feel safe and to represent yourself as a business that follows rules. The problem with injecting politics into your business is that you risk alienating 50% of your customers. So, I left. I don't need to shop at either of these places again. On the bright side, Mc Lean's Ace Hardware employees were all wearing masks. There were shields at the register and no snarky comments about our governor. I just found my new favorite...

I recently placed an online order through ace hardware for this location . I drove 40 mins over on my lunch break to pick up my items when I was alerted through email they were ready for pick up. When I arrived they the store associates told me they didn’t have proof of purchase so I couldn’t have my items and that I had to cancel my items online. I asked for a corporate number and was called a name and the store member told me to make a complaint against Jason the store manager. I would definitely be wary of this store or any ace online orders. I already had to call corporate and I’m having to watch my account and may have to do a charge back as I already had been charged for this order. Which I was able to show the store plus give order numbers and show emails from ace that the items were paid and ready for pick up.

Beware of...

Awesome staff! I was looking at the drain snakes...for what I thought was an impossible task of fixing my toilet...(I know, gross!) One of the gentlemen that worked at the store came up to me and asked if he could help. I told him what I was trying to fix. He asked me if my other drains were plugged, I was getting a good water "swirl" when I flushed, (it wasn't swirling!) etc. Told me to try a couple of other tricks to see if it was the inside of the tank parts that needed fixing, a genuine plugged toilet or a wax seal that was bad. I fixed it! Only needed a new part for the water going into the tank! Saved me a call to a plumber and my son was...