Dairy Queen (Treat) — Restaurant in Grayling

My daughter and I stopped here around 5:30 on 3.18.25, there were 2 younger people working, a young male and female. The female took our order. I ordered a small twist dipped in cherry with sprinkles. When I received my order, it was made with plain vanilla. I politely went back to the window to let the girl know that the order wasn't made correctly, she stated I didn't order a twist but she could remake it. I told her it was fine, I just wanted them to be aware of orders made incorrectly. There was no sorry, no thank you for making us aware, simply an accusation that I didn't say twist. Heaven forbid she just didn't hear me correctly. She then had the nerve to say I was being rude. It really makes me sad to know that our younger generations (not all) lack the compassion and understanding that you find in some of the older employees (yes, older employees lack this as well at times, not saying everyone).

I also wonder, why is it that I pay more at this location for a lot less, not talking about the customer service this time, just the product itself, compared to other DQs. The one in West Branch is amazing! Lower prices, bigger sizes and definitely BETTER customer service. We won't be back to this one....

Visited on a Wednesday in June.

My grandma owned this Dairy Queen for a really long time and I worked there as a kid (age 5 handing out spoons and age 18 in the summer between college). When I worked there, they mainly hired 15-17 year olds and I can see that's still the same. I didn't see coney dogs on the menu so they might have removed those. I DID see the French Silk Pie blizzard listed and she was able to make one, though she seemed unsure at first even though it was on their menu. I also noticed they use one of the windows for taking orders and one for handing out food, which is surprising. During the summer (especially July 4th abd Canoe Marathon weekend) it usually gets so busy that two windows are needed.

This place holds a ton of memories for me and this was my first time visiting since my family sold it (and my grandma passed away). Customer service wasn't great, just not friendly, or full of smiles and care. I hate seeing all the bad reviews but hopefully people can be hired and trained to treat people with kindness...

I ordered (2) large "Mocha moolattes" I've had them several times and from the same place. Normally they are a rich chocolatey brown with a strong yummy taste, today however they were an off white color and tasted like plain milk. I took them back up to the window and explained they were different from what I normally receive. The snooty teenage girl at the window said well that's how they are made and I told her I wanted my money back ($11.71). She rolled her eyes and called someone to ask how to give me back my money. I heard the girl that made them ask another girl if she had made them right. I'll never go there again. McDonald's frappees are alot cheaper ($8.43) and taste better, not to mention BETTER CUSTOMER SERVICE!. To bad there wasn't an adult around to babysit the...