18/8 Fine Men's Salons - Louisville — Local services in Graymoor-Devondale

Purchased a Groupon for my son as a x-mas gift. When he was leaving, he had with him a screenshot of the Groupon that clearly exhibited the Groupon number for redemption (this is an acceptable proof of purchase at ALL other businesses) but they would not redeem it for him and charged him $39 for his haircut. He is a struggling college student and to him this was an extravagant purchase. He is shy and was embarrassed and so he paid them without calling me first. I called the salon and was given the owners #. They of course dialed her before I did and told her that he presented nothing to them, which is untrue. She did not like the fact that I had to raise my voice to talk over her when she was denying this and only offering for him to use the Groupon another time (!?!?) Finally she agreed to take it off his card if I came to the salon. Which ended up being totally unnecessary as they didn’t even need the card when I arrived. The staff members were EXTREMELY rude and disrespectful when I arrived a half hour later to have my sons card reimbursed. A stylist from the back who had no part in any of this issue stood at the counter and argued and smirked the entire time even after I asked him to stop. The girl at the desk who was talking to the owner on the phone was smirking and whispering and just unbelievably rude. This is no way to run a business. Yes, I was not happy and was going present my point of view. I’ve used Groupons for years and never had any kind of issue with a business refusing to redeem when presented with the Groupon purchase number. In fact, an hour before, he had redeemed two other Groupon gifts the same way with no issues whatsoever. The screenshot contains the buyers name, the date of expiration, the price paid and the Groupon purchase #. All the info you need. The ‘gentleman’ for lack of a better word said it would be ‘ridiculous’ to redeem a Groupon without at least having it printed on a piece of paper. That they needed to click “redeem” in the app. Excuse me, how do you “click” a piece of paper? The screenshot had the same info on it that a piece of paper would. You only need the # to enter into your computer. I doubt that Meineke Car Care Ctr that redeemed an hour earlier using a screenshot would call themselves ridiculous. These people need to learn how to respect and treat their customers. Horrible people skills. It comes from the top down. If the owner will not admit fault or offer apology, the staff doesn’t learn to, either. The haircut? No difference in this overpriced cut vs a $5 Great Clips cut, and at least at Great Clips you don’t encounter rude, disrespectful staff. I’m sure the owner will offer a rebuttal, as she tends to attack the reviewers who give a one star review (I would give less if I could) so go ahead, Jennifer, do your thing.

Update: I just spoke with the manager at Meineke and these were his exact words : “ almost all of my customers come in with a screenshot of their Groupon. I simply enter the Groupon purchase # in my computer and it pulls right up. No problem. I hardly ever have someone come in with a printout of their Groupon. It simply isnt needed.”

Ya think??!? Ridiculous my butt, young man.

*as expected, you shifted all the blame and twisted facts. I was not rude to your staff on the initial call. Stated the problem and asked for your phone number. There was never a swear word and I HAD to talk over you to even get a word in edgewise. And YES she did see the number, she admitted that much. No one ever said that my sons experience was bad until he was personally embarrassed upon checking out, hearing her say she could not accept the screenshot. He felt uncomfortable because he had just used one and there was no problem so he didn’t know what to do. Luckily he had enough money in his account. And generally speaking, there has to be an audience to make a “scene” so that is laughable. Not a soul in the waiting room and it was your male employee that wouldn’t quit running his mouth. So nice try there. It was just the 3 of us and he would...

Great experience today!

Today, I was having brunch next door and while waiting, walked in to check out services. Kelly, the personable lady in front, was very pleasing to speak with. She efficiently ran through all the products and services that they offered. I inquired about a haircut the same day and she got me scheduled quickly. She also explained the new customer discount which was perfect!

Fast forward two hours, and I walk in again to be greeted by Kelly who offered me a drink of choice, including a cold beer, as part of the haircut “experience.” Two minutes later walks out “Mo”, a young lady who greeted me with a nice strong handshake. (Nice sign for the soon to come neck massage!) Then she gave me the quick tour, and had me to change into a robe (not to be mistaken with a massage robe where going commando would be appropriate), and then sat me in her station.

Mo was very easy to speak with and worked quickly but with great precision. She started with a neck massage, then cut my hair asking plenty of questions along the way, and then finished up with a hot towel and shampoo/conditioning before styling my hair. The whole event took 45 minutes or less but felt and looked great!

Checkout was easy and there was good product explanation but no pressure to buy. I did get a conditioner that she used - we’ll see how it goes. Kelly explained an awesome return policy which made me feel good about the purchase. She scheduled me for a touch up and I was on my way. Overall, great...

I cannot say enough about 18/8 Fine Men’s. Being a firefighter, at the local base, my schedule varies. The receptionist was able to get me in that same day. Upon my arrival I was greeted with a warm welcome by Morgan and asked if I would like a complementary. I said sure, thinking it may be coffee or water but to my surprise 18/8 gives their clients a choice of BEERS too, that was a treat. As I drank my beer I was able to catch up on sports with ESPN playing in the lobby. Within minutes my stylist Vanessa introduced herself and walked be to the back where I was able to hang up my coat and put on a silk robe before sitting in the chair. I choose to get the Executive Cut which included 2 washes, and a five minute scalp, neck, and shoulder massage. Vanessa took her time listening to what I wanted and did not make me feel rushed, I appreciated that. Afterwards I grabbed my coat and she personally walked me back up front to check out. As I was checking out Morgan let me know that she had applied a military discount to my service. Talk about the WOW factor, a complimentary beer, a cut, and now I received a military discount?! To the owner of this salon “I appreciate you understanding that men also like to take pride in their appearance, and giving us a place where we can get just that. The little extras that your salon offers and the amazing service your employees provide me went above and beyond what I’ve ever experienced. Keep up the great work”. I will be...