Bassett Furniture — Local services in Green Brook Township

The customer service here is exceptional. Susan gave me a great explanation of the various sectionals to choose from and asked genuine questions about my space and where I would be moving to assess my furniture needs. She helped throughout the entire process, sent me a swatch that showed the color of the sectional, and coordinated the delivery date. Nancy was a great help in answering my questions on the phone and forwarding any additional questions to the appropriate people. Scott, the store manager, ensured the sectional was delivered on the exact day that was stated on my invoice and followed up with any questions I had. I appreciate his attention to detail and for genuinely inquiring that I received the product on time and to my satisfaction. I love my sectional and I will be recommending Bassett to all of my family and friends! Thanks for making my...

Unfortunately we have had a bad experience with customer support. While we were at the store the experience was simple and straightforward. We saw a dinner table on display and wanted it as soon as we saw it. The table was ordered and was delivered in almost brand new condition. The problems began after the delivery. The table was recoated with a new finish to make it seem new and it looked good but not even 4 months later the table started seeing signs of wear. The new coat was coming off and the table was in complete disarray. We contacted the initial salesman that had sold us the table and he stated there was nothing the company could do. The table was by no means an affordable table either.For the price we paid for the table we are quite upset that the initial customer service we had experienced did not carry over...

Adrienne, is a wonderful sales person! I ordered a very large marvelous motion custom sectional from the Greenbrook store. Adrienne came to my home on numerous occasions with fabric samples and was very detailed with processing my order. My order arrived as promised, looks great and is soooo comfortable and well made! You get what you pay for and I am happy to pay more for furniture made in the U.S.A.! When one piece of sectional was damaged slightly on the corner by delivery person, Adrienne had a repair person come to my home to fix item within a week. Scott, the manager, went above and beyond to make sure my extra fabric orders were filled from the same bolt used to upholster my couch. I highly recommend Bassett...