I generally perform my own vehicle maintenance, but I decided to give this place a try last winter when I needed an oil/filter change and it was too cold and snowy to do it myself at home.
Unfortunately, Valvoline is a quick lube shop that employs unskilled people and you need to be on high alert. The engine oil and filter change were performed quickly and efficiently. However, throughout the process, they attempted to upsell me on almost everything under the hood: They claimed my coolant overflow reservoir was dangerously low and that my engine was liable to overheat if I did not pay them to top it up. The coolant expansion tank should be checked only when the engine is cold. The reason mine was showing low coolant was because I had been driving my car for the past half hour and the coolant had been circulating. When your car warms up to standard operating temperature, your oil temperature gauge should be somewhere in the middle. As long as you're in that sweet spot, you don't need to do anything to your coolant. They said my transmission fluid was dirty and needed to be flushed or replaced. First of all, there is absolutely no need to ever flush a working transmission. Transmission fluid should be simply drained and replaced just like engine oil. More importantly, they suggested to replace my transmission fluid with Valvoline ATF. I drive a Nissan with a CVT, which requires proprietary Nissan CVT fluid. Any other ATF can lead to internal damage. This is common knowledge in the automotive community and the technician should have known this. My battery failed their load test and they tried to sell me an Interstate battery for $150+. These batteries are decent, but you can get a high quality battery at Walmart or Costco for under $100.
Bottom line, quick lube shops don't turn a profit off basic oil changes, which is why they try to sell add-ons to customers who don't know better. At best, you pay for unnecessary services. Worst case scenario, they damage...
Read moreMy technician today was Martin. He was great! I only stopped at Valvoline because the place I often use was out of business. I'm happy I stopped at here. I was treated respectfully and not, as sometimes happens, spoken down too. Issues were clearly explained. Various options regarding my oil change were shared with me and I was under no pressure to get services I did not want. I've never had an oil change place tell me that I needed either the engine air filter or cabin air filter replaced. Today was the first time and up by I got to see both items when they were removed. They were absolutely filthy. I think other places either didn't bother to check or didn't want to bother because the one in the glove box requires extra effort and time to remove and replace. The only minor negative I might say is I did think the price was a bit high, but isn't everything right now? You can find some coupons online to see if you a little bit of money. Going to greenbrook is a little bit out of my way, but I will definitely be back after the excellent service I...
Read moreI recently visited the Valvoline in Green Brook, NJ to get my car oil changed and serviced, and I had the pleasure of being assisted by Danny, the manager. The customer service Danny provided and all the other employees was nothing short of outstanding. From the moment I arrived, he greeted me with a warm and friendly demeanor that immediately put me at ease.
Danny's professionalism was evident throughout the entire process. He took the time to thoroughly explain the services my car needed, ensuring I understood each step. What truly set Danny apart was his willingness to go above and beyond. He addressed all my questions with patience and expertise, making sure I felt confident about the work being done on my vehicle.
It's rare to encounter such dedication and genuine care in customer service today, and Danny exemplifies these qualities perfectly. If you're in need of car services, I highly recommend visiting the Valvoline in Green Brook, NJ and asking for Danny. His exceptional service will make your experience smooth and...
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