Mattress Firm Green Brook — Hotel in Green Brook Township

I ordered a mattress and it came with an adjustable bed which was a good value for my money. However, I told the manager (Ahmad) I needed a headboard to attach to the base. He told me that's no problem, it will work. He failed to mention that I would need a bracket to do this. After I received the bed, I realized that I needed a bracket and went to order it. I had to wait another 5 days for it to even arrive to the store. I then discovered that they had sent me a bracket for a different base. The manager said this is not his fault, it's the warehouse sending out the wrong parts. He ordered me another bracket and once again it was the WRONG BRACKET! I told him the least he could do is refund me the money and send me another bracket since this has been ridiculous and he refused a $30 refund that would help with my frustration at least a little bit (poor customer service). He told me that the Short Hills store had the one I needed in stock. I went all the way there to discover that once again, this was the wrong bracket. Total mess and no one knows what they are doing at this store!!!!! I will not order from them again or recommend anyone here for all of the inconvenienced caused.

P.S. I have still not received the correct bracket, I gave up after too many failed attempts where they kept sending me...

My daughter was complaining about back pain and was in a desperate need of a new mattress, but she didn't have much time to do shopping. But one night, she had a 90 minute window between her school work and her bedtime, so I took her to the Mattress Firm, because it was the closest mattress store to us and it was still, very conveniently, open (it closes late - at 9pm!) I wasn't hoping that we would find THE mattress that very night, but Carlos, the nice guy who was in charge of the showroom that night, quickly understood what we need, and showed us a couple of options within our budget. And so, our mattress search was quickly completed, not even 30 minutes after we left the house - we got what we needed, thanks to Mattress Firm! Carlos also worked with us finding the best delivery option for our situation, and so, my daughter got her new mattress, delivered to our house by the weekend, and she is very happy with it and her back situation and her mood improved significantly! I cannot believe how fast and sweat-free everything happened, and we still stayed within our budget...

Was very pleased at time of purchase in store, however because mounting hardware for our king size adjustable frame was not in stocks we had to wait for the materials to be delivered. When we called the store to set up installation of king and queen hardware (since delivered) and headboards we were told Mattress Firm no longer touches/attaches headboards, just brackets to mattress firms adjustable bedframes. So now we must find someone to attach headboards to mattress firms hardware. Since I was disabled due to a Construction job site accident I am no longer able to do small jobs around the house, and Mattress Firms ridiculous policy leaves me in the lurch. The worst part was at time of purchase everything was fine and scheduled- no issue about headboards. 20-20 hindsight we would have purchased somewhere that could accommodate us. Tisk-tisk...