Edit from 1 star to 5 star Christian contacted us immediately after I posted my review. Christian came out and examined the mattress and agreed the mattresses were indeed not up to the quality. He sent information to the Sapphire mattress company and they agreed to a full reimbursement. We found a very firm mattress in the store and used the store credit plus additional $400 to purchase 2 twin xl. I Am giving 5 stars because of the customer service that Christian gave us. The mattresses are indeed firm and my husbands back pain is not as severe when getting up in the morning. I do hope that the mattresses will retain the firmness for several years to come.
Purchased hybrid 2 twin xl for a king frame, extra firm, 01/2022. They are not firm at all, they are like a hammock. Being snowbirds we have slept on them a total of 13 months out of 36 months. We stopped in the store the first year, no returns. We were told if they are indented we could get an exchange. Unfortunately the foam rebounds so it always looks flat. We are headed out to find extra firm mattress after waking every...
Read moreI recently purchased the Sapphire Sleep Thermic Cool mattress with an adjustable base from BoxDrop Mattress, and I couldn’t be more pleased with my experience. From start to finish, the team was exceptional. The owners took the time to walk me through various models, answered all of my questions thoroughly, and never made me feel rushed or pressured. In fact, they even encouraged me to take additional time to consider my decision, which spoke volumes about their integrity and customer-first approach.
Ultimately, I felt confident in my choice and went ahead with the purchase. The bed was delivered directly to my home and set up quickly and efficiently.
Now, after over three months of use, I can honestly say this mattress has made a significant difference in my quality of life. Before this purchase, I relied on ibuprofen daily for chronic back pain. Since switching to this bed, I haven’t needed it once. The relief has been remarkable.
Thank you, BoxDrop Mattress, for your outstanding service and for helping me find the right solution for better sleep and a...
Read moreI recommend this place! It’s a husband and wife who run this business, very humble people . They were very kind and helpful with choosing a bed and the pricing was great! I’m 24 week pregnant and they helped my husband and I find a mattress & box spring that was in our prince range and fit out comfort level. It’s been over a week that we’ve had our mattress and we love it, can’t feel when my husband gets up in the morning and he doesn’t feel when I get up to go use the restroom multiple times throughout the night. Also both of us work in Tucson and weren’t going to be able to make it in time before they closed, they offered after our appointments which helped us a lot ! Was told our mattress comes with a 10 year warranty so I’m very pleased about...
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