Genie's Gymnastics Inc. — Local services in Greenacres

We had a terrible experience here this week. First of all the waiting area is pure chaos. Stuff and people every where! No organization what so ever. The man at the front counter was nice enough and at first my 5 year old daughter was very excited. After about 5 mins of class they came out to grab a drink of water and she was still full of smiles and her happy bubbly self. Watching from the window I noticed that the teacher for her group (yellow/beginner) looked like she was being tortured to be there. (I did not see her smile one time the entire class) when my daughter was working on a front roll she kept forgetting to tuck her chin so she would get stuck on her head and be flailing around with her legs in the air and her neck in a very awkward position. I was worried she was going to hurt herself and still the teacher did nothing to assist her. During the hour class they came out 3 or 4 times for a quick water drink and each time my daughter came out a little less happy. By the end of class she was hardly talking and when I asked her how it was she said she was afraid to say anything because the teacher was mad. She said the teacher yelled at them and that they didn't do anything right. She said she wanted the blue teacher because she sounded so much nicer. When I explained that this would be her teacher every week she said maybe if she worked hard enough at home she wouldn't get yelled at and make the teacher mad next week. I asked her if she told anyone good job or anything and she said no just told them what they did wrong. I support the teacher correcting them and telling them to work on things at home but I do not support someone sending my 5 year old out of her very first class feeling so defeated and not good enough. Yes it's cheaper but I found a place for $10 more a month and so much better. I will never step foot in this place again and I would not recommend...

I’ll be honest, I looked at these reviews at first and wasn’t going to give it a shot. Then I had a change of heart and decided to take my daughter in for a free trial class and figured it wouldn’t do any harm in just checking it out. Well, I’m glad I did! We had a great first experience! Everything went smoothly; the class started promptly and ended on time. The coach was also very sweet and patient. I believe her name was Alexis and she was so enthusiastic and helpful towards my four year old daughter. She gave her a lot of attention and even provided feedback on her strengths and weaknesses to me after the class was over. She gave me advice on what we can practice at home, too. I was sad to hear she only works on the weekend, as a weekday fits my personal schedule better. After the trial class, we officially signed up for classes and I’m hoping the the future is also a positive experience for myself and most importantly, my little one. We’re hopeful that the weekday coach is just as good as Alexis was for our trial class. The only downfall throughout my experience is that the “lobby” or “parent” area was a bit chaotic (which is somewhat out of the business’ control) Parents were allowing their children to run around freely and scream in the small area where parents are watching their kids practice. Perhaps, a small section or children’s room for the other children who are not enrolled, to play or hang out in would be beneficial for all. Overall, looking forward to leaving another great review after attending our next classes! I would recommend this gym to anyone interested in the community as of my...

called to see if we could try out a class for my daughter who is 9. They told me I had to make an account online on their website and register for a trail class. At first I was confused on a few of the registrations steps. I sent an email asking for clarification and they never responded at all. I figured it out on my own, registered for the trial class and showed up with my nine year old. There was no communication at all. The front desk said they would come call her when the class started. Well when the class was called we didn’t think it was the class they would have had her in since they were all about 5 years old, turns out it was and we missed the first few minutes. When the class ended that was it! No one came to ask us what we thought, no one even made eye contact. We just left and I told My daughter this wasn’t the right fit. No one ever even called to follow up. The entire process was just odd. We ended up at CATS gymnastics. The owner was welcoming…. We had an actual conversation with a real human being. My daughter is in classes with kids her own age and the difference in these gyms customer service is like...