Verizon — Local services in Greeneville

Worst company I have EVER patronized. DO NOT DO BUSINESS WITH THIS COMPANY unless you are willing to hire a lawyer to resolve the inevitable issues you will have. Customer service is trash and they are unwilling or unable to resolve simple issues. They will bounce you around to offsite customer service that are seemingly unable to do anything remotely related to resolve your issue or even pull up your account. They will keep your billing information on file even if you end your contract with them which leaves you vulnerable to cyber attack. They have gotten to the point where they feel too big to fail and will treat you as a customer in accordance. Please do not volunteer yourself for the inevitable headache that this company provides. Even if you do get a well-meaning employee on site who wants to help you, they are entirely hamstringed and unable to handle ANY issue with your account. You WILL have to go online or over they phone and whoever you speak to will either have an incredible language barrier or will literally tell you they don’t care if they can fix your problem because if you leave you’ll inevitably be back because the competition is garbage. There are plenty of mobile carriers that can and do blow Verizon out of the water and will do so with less headache and...

Salesman was young , very dismissive, my phone was frozen but body was HOT to touch, he struggled w buttons to turn it off then back on. After he reset it gave it back saying there you go as if I was too dumb to have tried that already! It still wasn't working btw. Made several comments abt my viewing habits leaving burn in on the screen, finally saying it's just old & needed new phone. Rattled off a new model, changed my plan without ever looking at me, explaining the changes, showing me the only option he gave me! After I asked can I see the new model he points to the wall of displays saying that's the best offer you're gonna get. Saying nothing abt the difference in models vs screen size, camera, nothing. Told me it'd be 5-7 days before new phone came in then said it'll be $170 w no explanation of what those charges were even for! Greenville TN location SUCKS! AFTER BEING A VERIZON CUSTOMER OVER 30 YRS IM SERIOUSLY CONSIDERING SWITCHING TO PAY AS YOU GO SERVICE. DONT GO EXPECTING...

The closest Verizon retail store near me. That being said it's not the best especially the staff I don't mean all of them,some will go above and beyond To do whatever they can to help you. Others They act like they don't even know what there even know what they're doing!!! And then I've seen some of them treat you like a complete idiot and be a complete a**holes. Another thing also Verizon as a company are notorious liars!!! They tell you one thing when you're getting a phone or In many of my cases several phones buy 1 get 1 free As an example. And then you have to pay for both when you were supposed to get one free. 😂🤮🤯🤬🤬🤬. Verizon as a company The need to take a few lessons from Amazon's customer service they might learn a whole lot!!! About how people should be treated and keeping their word!!! I swear if I get out this contract I'll never go back with him ever again in a...