Cleary Jewelers — Local services in Greenfield

This is my first Merchant Review Ever. This shop seems very SLOW and DISORGANIZED. I brought my Wedding Band in for Repair, it was just missing a small Diamond. I brought it in Jan 2nd, and it was not ready for Pick up until March 12th. That's over 2 month to place a new tiny stone. When I called to check on the progress, I was told that it was the "Holiday Season".. (?) and very busy and they would call me at some point.

When it was finally ready, I received a call to come pick up the Ring and the Appraisal. When I arrived, I was told the Appraisal was not ready, but I would "it would be placed in the Mail today ". After almost 3 weeks of "seeing it in the Mail", I called and was told that it was "the next in line". Wait, What? I was told it was ready to almost 3 weeks ago. Very Disorganized, poor customer service and follow through. And one hand does not know that the other hand is doing. Next repair, setting check, I'm...

Hands down one of the best experiences I have ever had with a jeweler. Kerry helped me pick out a perfect engagement ring last summer when things were normal in the world but the true test came this summer when we needed the matching wedding band for our wedding this fall. Kerry bent over backwards to promise me that we would have our ring in time for our ceremony despite the pandemic. She consistently contacted me by phone to keep me updated on what she was doing to work her magic. She dealt with my nervousness very confidently and was up front and honest about everything. She came through for us and took an enormous stress off our backs while trying to make the best of a day that has been nothing less than caotic due to COVID. She did all this with the biggest smile and top notch professionalism. I'll be back for all my jewelry needs and highly recommend Cleary's to...

I need to start off saying that I have never written a negative review before I believe that if you don’t have anything nice to say then say nothing at all but this has been the worst experience ever. I have been waiting 7 WEEKS for a chain necklace to be sized after we were told it would take two weeks. I have called multiple times asking about it and not even the owner can give me anwesrs I was promised it would be done by the owner the following Saturday and still have yet to receive a phone call. The worst part is this necklace was a gift. I will be taking my business else where especially after how many chances I gave them to make things right and still they did nothing but give...