AT&T Store — Local services in Greenville

I will not return to this location. I have never received more terrible service. I arrived at 6:20, which is 40 minutes before closing time. The door was locked so the woman working pointed to a sign saying to call if in need of service. I called the number, and watched the service girl let the phone ring and not answer it. After standing there for several minutes, she came to the door and very rudely asked what she could do for me. I said I wanted to sign up for a phone plan, and she refused, saying she doesn't want to be there past seven because she has things to do. Signing me up for a new plan shouldn't take more than 40 minutes, especially because I already have an account with AT&T - if it does, that's a very inefficient process that needs to be fixed. And if you're not going to continue accepting customers after 6:20pm, you should adjust your hours accordingly. This store has a sign saying it's under new management. I would highly recommend to whoever is newly managing this store that you retrain the employee that was there on Tues, Sept 28 at 6:20 pm on how to properly speak to and serve customers, before more paying customers are told to leave because she has...

Since it's just as important for the success of any business to know what they are doing right as well as wrong I need to make AT&T aware that they have an EXCEPTIONAL employee named Candice. The kindness & patience she took the time to showing me was AMAZING!! 1st bear in mind I'm going to be 70 very tech limited. I have a Samsung galaxy S7 I couldn't get the Priority Health app to download (I had called the AT&T tech support as well as Google tech support & they were unsuccessful & said to take it into the closes AT&T store which was Greenville Michigan.) Candice unfortunately believed it should but it wouldn't she spent almost an hour trying but it just spun round & round & would not download! This is a very important app for me to utilize so she took the time showing me the cheapest S20-22 but then she showed me the S22+ which for just $5.00 more a month had a larger screen and battery!! I was disappointed that I would have to pay $60 tax upfront & $30 activation the 1st month but Candice pointed out that I'm saving close to $900 on a new phone! AT&T needs to try & CLONE this EINSTEIN kid she's an...

I decided To switch providers from T-Mobile to AT&T as I have AT&T for my Internet. I ordered a phone online for a curbside pick up in Greenville. I received a text at 6:50 for stating my order was ready for pick up I called at 6:55 and asked if it would be OK if I was five minutes late I was just right across the street in the Meijer parking lot. The manager stated they close at seven and he had an hour drive and he was not going to wait. I live about 35 minutes from Greenville so I had to go back home and come back the next day which was pollute completely absurd. How do you send a text 10 minutes before closing time and then not consider staying five minutes over. Then today I was on the phone for over an hour with customer service trying to get my accounts linked was transferred six different times also asked if there were any discounts due to having to services with them after an hour and 15 minutes the call was disconnected and nothing was resolved completely dissatisfied with their customer service and their Knowledge of their own job to...