ZARA — Local services in Greenwich

I just want to give a huge shoutout to Nia at the Zara in Greenwich, Connecticut. I was having a really tough time trying to return a few items — I had gone to other Zara locations and no one was able to help me out or offer any real support. But as soon as I walked into this store, Nia completely turned the experience around.

She was beyond helpful, super kind, and incredibly patient. She took the time to really understand the issue and made sure the return process went smoothly — something no other store was able to do. It honestly felt like she cared and wanted to make sure I was taken care of.

Nia went above and beyond, and her customer service was the best I’ve experienced at any Zara. Employees like her deserve to be recognized — she definitely made my day and turned a frustrating situation into a positive one. I hope she gets the recognition (and raise!) she truly deserves....

went in to return right after a holiday prior to grabbing the proper sized items i asked a sales associate if i was going to be able to return the items without receipt but i had the order confirmation and card that it was purchased with. she said yes as long as its an exchange it would be fine. i got to the counter and was denied. the sales associate was hungover and bragging about how drunk he was the night before to the other associate. such trash representation for a store. the employees all say different things about return policies and were just...

Love the merch but I'm rating this particular store itself because we all know Zara is a giant chain. I was surprised to see how small and limited this Greenwich store is.

The store was very messy - looked like a Filene's basement after a going out of business sale, it was a Sunday after all so lots of shoppers rummaging.

The store needs a complete redesign in layout and decor. The cash wrap (cashier) area is SO surprisingly small and unappealing. I hope Zara invests in overhauling this location, since it is the only Zara in Connecticut...