AT&T Store — Local services in Groton

My husband and I being a military family always tried to make sure that no matter where we lived we had the best phone service possible to be able to communicate with each other as needed when we were apart. When we PCS’d to Groton, Connecticut we still had T-Mobile. However we had not known all the wonderful things that came along with becoming AT&T customers until one of our close friends convinced us to make the switch! Not only were we having horrible experiences with T-Mobile customer service but with the employees in the store itself. I witnesses things happen that in a professional workplace I would never expect to happen. The day we walked into AT&T in Groton and we were greeted by Samantha was the best day ever! Not only were we met with a warm and very welcoming environment but we felt so much more calm. Not only did AT&T fix our phone bill so we were paying less than other phone companies including our previous company; but they invited us in and made us feel so at ease and comfortable. Anything we had problems with or questions about Samantha answered and helped with immediately! She made us feel a lot better about the hands our way of communication were now in! I love absolutely everything about AT&T’s phone company and I think that anyone who has the chance should 150% make the switch! That is not only for the sake of saving money, but you should always feel comfortable and confident in your phone company. It is the way you keep in touch with friends, family and all loved ones who are all around the world! I know for us, the fact that we are a military family who have 3 young children who absolutely adore their grandmas, grandpas, aunts, uncles and cousins who live many states away; it is always very important we have a phone company we love and we can trust and...

I went to this location recently bc I had broken my iPhone and was eligible for an upgrade.i would give four stars due to having only one employee working, but the store was closing in an hour, but the guy working was very helpful and professional and got to me very quickly. He wasted no time getting me a new phone and began transferring all of my files, pictures, apps to the new phone. Last AT&T store I had been to to do the same thing, the employee made a huge deal about transferring everything. He tried to tell me I should delete some photos or videos or else it would take at least an hour. That's store was much busier at the time, and I understand it takes more time, but if that's what I was asking for, I don't understand why it was such a big deal to do. So at the Groton store, by the time the man got my new phone connected to transfer everything, the store was closing in 30 minutes. He said it would be about 20 minutes (mind you I have even more files to transfer at this point bc I'm terrible about deleting things...I just have a hard time deciding what has to go). And I even asked if I could go grab a few things at the store and return in 20 minutes he said sure no problem. I returned in 20 minutes, the store was closing in 5, he handed me my new phone and said you're all set. i only wish I could remember his name to give him credit for being so nice. I will definitely be returning next time I need any help with my...

My husband went there yesterday to replace a broken phone, instead the young woman tells him that there is nothing they can do with it. And he would have to buy another phone. So I advised him to go the the one in Old Saybrook ( the one I use) and wouldn’t you know, he gets his new phone tomorrow. Who ever owns this place needs to train that employee a little better. From what my husband told me, not only did she didn’t give him the consumer service that was excepted, she ripped his phone open to check the chip. Yeah it was a Samsung, and you just can’t pull apart something like that and then give it back. With the back hanging off. Not good.

Update. I spoke with my husband and he never said anything about a hair dryer. And I stand...