Thai Sawasdee — Restaurant in Groton

My boyfriend and I have been regulars, ordering a few times a month for the past 4+ years (for me since I was in high school in 2012) at most of the locations (Thai Sawasdee, pink basil, samurai noodle). I always loved Thai Sawasdee as the main place to order from since it’s the closest and it was the first location I tried.

I didn’t think anything of it when I found the google listing to place an online order and saw reviews about the diminished food quality. I thought it was just irrelevant since I have ordered from there for so long.

Well, I was wrong.

Tonight I placed an online order for Four Seasons with extra chicken and Red curry with extra chicken. I think something important to note for the review is that for online ordering my curry came with a free choice of chicken, but I ordered extra for the add on price, but the Four Seasons actually charges you an extra $1 for the chicken just as a regular option, and then an extra $3 for the add on. We selected both so it was clear there should be more chicken.

When we opened the food bag we immediately saw that one of the rice containers was MIA from the bag. The second thing we noticed was the size difference in the To Go containers. My curry was huge, and the portion of chicken for the four seasons wasn’t even half the portion size. The sauce was also an actual soupy broth, not the creamier peanut sauce we had known for years.

My significant other brought the meal to the restaurant, and the waitress was very nice about the situation, she understood and he could actually hear her mention it isn’t supposed to be a soup to the chefs in the back.

When the meal came back, the soupy broth was then a sauce, but it was a very scant amount. The other main thing that he noted and asked again about was the amount of chicken. The meal was returned such a small portion it looked like it was a lunch special, and the portion difference of chicken compared to the curry made -no sense-. The waitress said that the chicken amount is correct for ordering the amount we paid for, and apologized again and mentioned there was a new chef. We left kind of disappointed, my boyfriend remarked how he is probably just going to not order this meal again.

I understand if you have new people on and that people need to train, however, the wild portion differences, severely lowered food quality, and the fact that this is a regular thing now (we were told many were returning food or calling to complain, someone else also showed up mad while we were there) makes me wonder why they put an inexperienced chef on for a dinner shift, or at least have some quality control before it leaves the restaurant. I do not think that the four seasons we ordered fit the $15+ total I paid for.

My one regret is while I didn’t bring the curry back I realized after resolving the other meal that I should have done that as well because the broth was gritty from the spices which it never normally is either. I will probably avoid this location for...

I love going here and having takeout from here. The owner and many of the employees are extremely friendly and treat you like family, often going out of their way to greet you by name when you come in.

In my opinion, their best food items are the curries, which are sweet, full of flavor and have a good scale of spiciness for any level of spice tolerance. Their tofu dishes are also especially good because they have deep fried tofu which carries the flavor as well as an incredibly enjoyable texture. If it's available at the time, the pumpkin curry is fantastic as well.

I usually get the Pad Thai Woon Sen (bean thread noodles instead of rice noodles) with chicken and tofu, or the Panang Curry with chicken and tofu. I have tried a number of their other tasty dishes without complaint, but keep gravitating back to those two. My stomach is growling just thinking of ordering some.

I eat a guiltily large amount of Asian cuisine in the area and this establishment is one of my top 3 in Groton area (Phantasia [Vietnamese] and Sushi Kawa [Japanese] are...

As a long-time customer, I am deeply saddened that the quality of service has dropped in recent months. The staff refuses to honor lunch prices during lunch hours. During dinner hours, prices on menu and prices charged are different. After years of loyal patronage, the lack of reciprocity leaves us feeling bitter. Hopefully the other local Thai restaurants will appreciate our business more. We called in to order before 3:00 pm, but the kitchen staff had already decided...