Aaron's Rent To Own — Local services in Gulfport

I will never rent from here again. To make a long story short. One of there employees messed up my mom's 65 Inch tv. I was told by Derrick we are going to replace the tv. I said ok after numerous calls he tells me we haven't had a TV come in that big for a long time. I said ok waited for about 3 months. He gave me the option of getting a 55 inch instead. We got tired of waiting so we agreed. 2 days after this he drops a TV off to my mom. I was at work when I got home we tested the TV out . The home screen comes on but does nothing else. I called Aaron's and left a message for Derrick to call me about the TV he brought by. Nothing no call nothing. Now the TV they messed up was a Samsung they brought us a cheap Hisense tv to replace it. Beware who you rent from this Place is not for me. Update I spoke with Jason the regional Manager. He made sure that my mom's tv was replaced. With a 65 inch TV thank you so much for contacting me and making this happen. I will also continue to rent...

I originally gave this location 5 stars...after 1 month of being a customer everything has changed. The employees give invalid, incorrect information...they will not honor the lower price they have on the exact same item & its been less than 30 days since the lease was signed.. The 1st week I had to contact them 3-4 times about incorrect information on the app in my account. I was informed it was corrected each time I called. Then looked at the app & the situation was not corrected any of the 3 times I called. Then, the auto draft payment was pulled a day earlier than the agreed upon date.

We shall see what comes next. I encourage Aaron's to put more emphasis on lease information & what qualities for the "sale" & ehat doesn't during...

Refrigerator was dented when delivered. I was supposed to receive a call back with a date to bring my new refrigerator. That was over a week ago!! I called today and after not hearing back AND the freezer went out this morning. I called and was told that they can’t do anything today and no deliveries on Wednesdays. Well if I was contacted when I was told by the store manager, everything would be taken care of by now. Needless to say I’m returning the fridge Thursday when they can get to it and I will never go through them again. Billy Joe was the lady that helped me and she’s been super nice and helpful and did what she could. She can’t help it the company she works for and managers are incompetent. Now I have a dented piece of metal with...