Menards — Local services in Gurnee

Please note this is not negative against the Menards store itself, but the contracted Delivery service they utilize. I purchased a sectional from Menards and then paid the $50 to deliver it. The delivery guys tossed it around in the truck and while putting in in my garage (they will not deliver into the house unless you pay another $69 per item). When we moved the sectional in the house and unwrapped the heavy plastic and other covering. There was a tear in the upholstery on one piece of the sectional, the underneath of the other piece was torn and the two brackets that lock the sectional together-one bracket totally fell off and couldn't be put back on without cutting the upholstery, the other bracket was barely hanging on. The Menards employees quickly handled getting a replacement and re-delivery free of charge. I asked that since it was damaged during delivery and I wouldn't be able to get anyone to assist moving into my house, I would need the delivery guys to do it without charge. The manager who I spoke with said he would talk to them, but couldn't guarantee. Well the day of the rescheduled delivery, an employee didn't note the time of my delivery was suppose to be between 4-6 and I got a call from the RUDE delivery guy about 11:12 am. I explained to them it was scheduled in store for between 4-6 and they will need to come back, they said they wouldn't. I told them then you better talk to Ray the Manager. They did return later in the day, because the other employee screwed up the time for the rescheduled replacement delivery. When they arrived, I said you need to remove the damaged and bring the new one in. They told me no, they would put it in my garage. I said that is not acceptable, the manager was suppose to talk to them, and I said you need to call and talk to him, otherwise, you can take the damaged and the replacement back and I will request a refund. So in the end they brought the replacement in, but purposely banged the pieces going out and in through my door and against my railing and didn't watch out for my foyer hanging light. Nothing got damaged, but it sure appeared as if they were hoping something would because they were mad that had to bring the new one in. So either rent your own truck and pick up large items, but never use the contracted delivery service they...

My fiancé and I picked up a gallon of Dutch Boy Platinum Plus paint at Menards to repaint a room in our home. We ended up needing a little more to get the job done, so we went back and picked up another quart of what was supposed to be the same color. Unfortunately, the color was mixed improperly, so we ended up with two different shades on our wall. Given that the container actually says "unconditional satisfaction", we returned to Menards to see what they would do about how, due to their error, we wasted a day painting a room the wrong color. It turned out that they were still unable to mix the paint properly with anything less than a gallon, so after speaking with the Paint Department manager Dylan, the best remedy he could come up with after THEIR mistake cost us a day of labor was to force us to spend even more money to buy way more paint than we needed, just to get a matching color!

While I understand that mistakes sometimes happen, how can it be that a big store like Menards can't get something as basic as mixing paint right, given multiple opportunities? Even worse, how is it that a manager would use the store's error to put two customers already in a bad situation in an even worse position? Really shameful stuff.

UPDATE: Sadly, contacting the Menards general office as requested was just a waste of time. If you do that, the general office just asks you to file a claim form, which is then denied by someone in that department who doesn't bother to understand the issue at all. Rather than take responsibility for what was obviously their mistake, Menards doubled down, not only losing two customers for life, but ensuring that we will discourage everyone we know from...

Everything you need.... This staff is nice polite and helpful.... BUT

Struggling with dirt and grime? Don't let the idea of renting a Rug Doctor fool you into thinking it's an easy solution. Unfortunately, my recent experience left much to be desired.

The first rental vendor (not Menards) I visited had a self-service booth that was out of order, and the unhelpful staff made matters worse, so they lost out on the rental and supply sale..

At the second rental vendor (this Menards), things seemed to be looking up. However, the machine I rented had seen better days with worn-out labeling that made it difficult to decipher. Adding to my troubles, the machine failed to dispense the cleaning solution, leading to an extra trip to the rental location.

Even the second machine was not without issues, as the Brush Jam indicator light turned on as soon as I plugged it in, and the upsold attachment was also faulty with no fluid coming out. I was left to complete my cleaning project without a spinning brush or fluid from the hose.

It's clear that Rug Doctor's machines and rental booths are not receiving proper maintenance. While a redo credit would be appreciated, until they improve their equipment and customer service, I cannot in good conscience recommend this service to others. Remember, when it comes to cleanliness, don't take any...