American Mattress — Hotel in Gurnee

I love American mattress!!! . This is the second time that they have helped us.. We bought a awesome mattress from them The second time around ..they are great people And we love doing business with them. But one unfortunate thing that is out of their control. We bought a platform bed from them the one that the foot part goes up the back goes up and it vibrates.Well the first day we got the platform bed, the motor went out so the company that owns the platform bed, never called us back we waited weeks it had to be at least a month for a new motor to come out.. no directions no nothing with it they just sent a motor and that was it not even paperwork on the inside of the box.. And the motor for the bed works great on one side and the other side it doesn’t work at all... we tried telling the company and they don’t want to hear anything they don’t care they don’t do anything about it and they don’t call you back.. so unfortunately maybe American mattress will work with another company and they’ll have a better platform bed. Again we love American mattress they are great people and a great company and we will continue buying our...

After 12 years, it was time to replace our mattress. Our plan was to go to American Mattress first followed by Sleep Number and Firm Mattress and do our comparison shopping. Let me save you the trouble - go to American Mattress only. The store manager, Rob, was fantastic! We spent about an hour and half with him where he asked us about our sleep habits, what problems we have when we sleep and what we're looking for in a bed. In other words, he took the time to talk to us and get to know us a bit before having us try out various mattresses. He explained the new technology and advancements in manufacturing and gave us enough space for my wife and I to talk without him hovering over us. From start to finish, the best sales experience I've had...thank you, Rob. Their price match guarantee made sure that we weren't being over charged too! If you're in the market for a new bed, the only place to go is American Mattress and see...

I highly recommend you come to this location if you’re looking for a great bed. I also recommend you speak to Rob. He was fantastic. My boyfriend and I are almost complete opposites when it comes to what kind of mattress we like, which doesn’t make it so easy to find a perfect one to fit both of our needs. Rob was able to eliminate the beds we didn’t need just buy asking us some simple questions on our likes and dislikes and problem areas while sleeping. We went to a couple mattress stores in the past two weekends and nobody made us feel more comfortable than Rob. He is very great at his job and I don’t mean just selling but also making a connection with his customers. That was the most comfortable I felt while looking for a bed. We picked a bed and the next day it was delivered and set up in less than 10 minutes. This company is great!...