Update: 08/Jun/2017 Red Robin has contacted us and I feel they have been very sincere in their response. We appreciate a company reaching out to us and handling the situation in an extremely professional manner. Kudos to them for doing this. I wish more companies would have the same level of professionalism that they have shown.

Original Review: Let me preface this by saying we had gone to the Gurnee Illinois location several months ago. We placed our order and waited for over an hour for our food. We finally asked someone at the front why our order was taking so long. After another 15 minutes, we were told that our waitress had left for the day since her shift had ended. Apparently she had never put our order in, and no one was assigned to our table. Since we had plans we were already late for, we left.

Today, we decided to give this location another shot. We placed a To Go order for two Adults and two children.

1 x (13) Towering Onion Rings® 1 x The Southern Charm Burger + $2.24 in add-ons 1 x Black & Bleu Burger + $0.75 add-ons 1 x Pub Mac & Cheese + $2.99 in add-ons 1 x Kids meal (9) Corn Doggies

First off, The Southern Charm Burger was suppose to come pink, it came well done. It should have come with sweet potato fries as an add-on/substitution. It came with normal steak fries. The description said the "Black Angus patty glazed with brown sugar and topped with candied bacon." The patty did not come glazed and the bacon was normal bacon. We also selected that it come with pickles, but it did not.

The Black & Bleu Burger was suppose to come pink, it came well done. There was hardly any blue cheese on it, I was dry and extremely chewy. Picture included.

The Pub Mac and Cheese. $8 for a tiny little container that was for one of my children. Picture included. Seriously? Look at his thing! It was also dry according to my Son with very little flavor. This is not listed under the appetizers or kid's menu. It is under the tavern menu. Ridiculous!

The kid's meal corn dog's seemed fine except they forgot to include to drink that came with it!

We did contact the restaurant about our experience and was told by the Manager that they would refund us for the kid's drink and the add-on sweet potato fries if possible, whatever that means. However, we found this highly unacceptable. When so much went wrong with an order, and most of ended up in the trash, something more should have been done. We are highly disappointed with both of our experiences at this location and don't see us ever going back.