T.J. Maxx — Local services in Gurnee

Pretty upset with this store. I purchased a BarcaLounger swivel glider recliner for my nursery and the associate told me the delivery option would be $75. Being 6 months pregnant, brand new to the area since my husband changed duty stations from Virginia Beach to Great Lakes, IL, he’s been stuck quarantined on base during his drill instructor training (he’s currently gone for 8 weeks)... so we/I know not a single soul here to help me. Well I purchased the recliner and decided delivery of course is the only option for me.

The delivery company gives me a call for what I think is to set up a date and at that moment I’m told delivery will be $226!! Not the $75 I was told in store. I’m beyond upset because here I am taking the word of an employee and spending $345 on this recliner, only to end up being lied to. $75 and $226 are WAY DIFFERENT. Let it also be known I live about 5 minutes away from the store... $226 for probably 3 miles....

I was impressed at the customer service from shift manager Amber and Associate Patrick. The other day we had an issue with an item that we were not wanting to return and we came back to T.J. Maxx and I was honestly taken back by how understanding and supportive Amber was concerning the situation. This store is doing something right and has hired a great team. After our issue was resolved I definitely had to recognize the great service we received from Manager Amber and Associate Patrick. Both made the experience of being a customer truly feel worthwhile. Thank you T.J. Maxx and all stores associated...

I love their selection especially when coach items arrive. I usually have a pleasant experience with all the sales associates but there is one employee who I think is a coordinator who wears a lot of makeup and is Latina and she gave me attitude for not having the store card. As an employee of Marshalls and Homegoods personally, I don’t ever speak to a customer like that even fellow employees. She needs an attitude check. Also was giving me a lecture about when the old discount cards are not supposed to be used which I knew bc I work the stores. Seen her at the registers...