Best Buy — Local services in Gurnee

NoThis place is THE WORSE Best Buy I've ever been to in my life... Ever... Yuck, the supervisor is the rudest person in the store and the sales people are all in outer space, literally, they stare off into space... They do not stand up for their products and once you buy from them you are pretty much on your own. I'd rather drive to Evanston location or Wisconsin locations or any where other than these people. They are a complete disgrace to the Blue and Gold... Best Buy has lost 3 generations of customers due to this disgusting, disrespectful location... BTW, they have limited products, and things that are on display they don't even have in stock... If I wasn't so exhausted from waiting in the store for 3 hours I would write a longer review... I'll come back later and complete my horrid, nightmarish experience I had with this store.... WARNING! WARNING! DO NOT TAKE THE ADVICE OF ANYONE WHO HAS GIVEN THIS STORE MORE THAN 1 STAR. THEY MUST BE DELUSIONAL.... First, I purchased portable DVD players for my vehicle within a week the latch that keeps the player closed was unhooking itself every time I hit a bump while driving. I asked for an exchange and they said because I didn't purchase a$47 warranty, no. I had to contact Phillips the product distributor. Which they handled fine. Second, went to the location in the actual mall, and I purchased a tablet but it didn't work with 4g, only WiFi so, I returned the product and they replaced it, fine. The 4g still didn't work when I got home so after multiple conversations with Verizon they inform me that the tablet the gave me is not compatible with their network and Best Buy needs to replace it. So, I go to the location on Grand instead, thinking this would be better, big mistake! Prior to me going into store I was informed over the phone that the tablet would be replaced and the situation would be resolved. Boy, was I wrong!!! I went into the store and had to sit there for over 3 hours for them to pretend to fix my old, broken tablet that never worked. The Verizon guy that was working on it was just staring off not informing me of my situation, not doing anything but sitting there literally. So i get the REAL Verizon on the line, and inform them of what's happening and they speak with the guy that said my tablet would be replaced no problem, and this fake supervisor comes over and he starts to pretend he's gonna do something about the broken tablet. Meanwhile, my toddler is crying and upset and desperate to go home. This fake supervisor, Mr.Wood, was rude and disrespectful, his gestures, and eye contact was aplorable and grotesque. Towards me and my husband. I finally cave and decide to go home with the same broken tablet but, worse because they deleted all my kids games from it. When I get home I call Verizon and they call Best Buy and speak with the same fake supervisor and put me on 3 way with him. The fake supervisor called me a liar and stated that the guy I previously spoke to, the one who said my tablet could be replaced, would never say that because the screen was cracked, even though I informed them of the damage prior to me coming to that store... Pathetic... Despicable... Disgusting... I speak with Verizon and they tell me to try the store in Kenosha... They were amazing!!!! I was in and out of there in 20 minutes with my toddler a brand new tablet that works and a new warranty on it for a year!!! Geek squad came over and didn't even look at it twice... They were so kind and attentive to my needs as a customer and the store in Kenosha restored my trust in Best Buy again!!! Thanks Kenosha Best Buy reps!!! You were all awesome!!! Grand Ave Best Buy yuck, you all need to be retrained, investigated or shut down... Your are not Best Buy...

I would have gave it five stars but they dropped the ball on service. I talked to the people online about getting a Samsung s24 Ultra open box cell phone. They said it was ready to go for T-Mobile and they could set it up there at the store. So I went to the store. The first thing they told me, was they could sell me the unlocked cell phone but they could not set up with T-Mobile because they were no longer a T-Mobile dealer. Okay. I'll get it figured out.

So, when they tried to ring up the phone and there was a problem, they had three guys working on it. In the end, I ended up walking out of the store with no phone.

They were willing to just let me walk out of the store, but I turned to them and asked them would somebody call me when they get it figured out? One guy took my phone number down. But they didn't know how they were going to reach out to me. The one guy wasn't working the next day and the other guy didn't know how he was going to be reminded to call me.

Nobody called. Then later, I called Best Buy again, but you don't actually talk to somebody at the store. They don't want you to know that. I'll bet you they record those phone calls but they didn't seem to be willing to go the extra mile to check out my story.

Anyhow, the guy on the phone said they could get me the unlocked open box S-24 for $965. So when I went back to the store, yes they had record of my conversation with the phone person in the "notes", but could not verify the $965 price so I ended up paying more. The manager wanted me to pay $1075, and didn't want to honor any previous deals.

At least the employee told her that I was quoted a lower price on Monday, so she had to honor that, but she didn't even want to do that till she could verify the quote, (looking up the start of the sale before they found out they couldn't ring the phone up) even though the employee told her that. I told the manager this is turning into a bad experience. All she could say is she would "elevate it" but basically, (paraphrase) "too bad so sad, do you still want the phone?"

I know the manager had to do what she had to do but it wasn't a pleasant experience at all. As a manager, I would have tried to make it right and sold the phone for the price quoted over the phone.

I almost walked out but I had a commitment to do some videos and I already lost a few days that week and needed the S-24 for its camera capabilities.

I was kind of pissed, but I was tired of dealing with Best Buy and paid $1025, went to the T-Mobile store and bought a $10 SIM card. I'm using the phone now, but...

BUYER BEWARE!! I purchased a Clearstream 2V antenna, 30' coaxial cable, a Chromecast B. This was a gift for my sister who lives 15 miles from downtown Cleveland. I live 44 miles from the main towers in Chicago. At both locations the HDTV antenna could only give me 4-8 channels and interment ghost pictures. It was installed properly. The Chromecast could only stream via my i-Phone, not my laptop. The cable was purchased for the HDTV.

All items were taken back to Best Buy for return 20 days after purchasing it. Best But only has a 15 DAY return policy!!! Keep in mind my sister lives in Cleveland and this was a gift. By the time she was able to get the items back to me it was outside of the 15 days, which they do NOT advise you about at purchase time. In addition, I learned, you MUST either present the original or gift receipt. It seems unheard of that a big box retailer, like Best Buy would not stand behind a reasonable 30 return allowance. Especially when they do nothing to make you aware that they have a very limited return policy.

Multiple calls went to the general manager Dennis at the Gurnee Best Buy. Not a single call was returned. Today we stopped in to talk to him. When we first arrived we were told he was conducting interviews and was not available. After trying to find a solution with the supervisor magically Dennis appeared. He was completely unhelpful and at one point we caught him being dishonest.

He said the manufacturer won't accept the unit back after 15 days yet my sister had been an Elite member up until this year. Elite members have 45 days to return a product defective or just because you no longer want it. If the manufacture won't take the product back for non Elite members after 15 days, why all of a sudden will they take items back up to 45 days.

Dennis' smugness was sickening.

Calls to the manufacturers both state take it back to Best Buy. Best Buy says it's past 15 days so tough luck. The never ending loop.

So back to the top...BUYER BEWARE and if you so chose to shop Best Buy may I suggest another store where a manager has some level of customer service. Also, had the antenna been purchased directly from the manufacturer they (the manufacturer) would have taken it back up to 90 days.

PS, after the fact, the manufacturer pricing was less...