WIRELESS TECH PRO — Local services in Hackensack

I went to Wireless Tech a few weeks ago for a screen repair (screen was broken half way down) and truly it was the worst customer service I have ever experienced in my life. I don't really have an issue if something needs extra time to be properly repaired, but they made me come back and forth every day for 2 weeks and did a horrible job communicating with me what was being fixed, when, what time to pick up, etc. One employee made it a nice process, Guillermo, who was a delight, but unfortunately was only able to work with him at the end. Basically I was told every day I went that it'll be resolved within that same day, and I'd return but either the screen was still broken, no one ordered the part yet, or the screen was defective. They changed and altered my screen 4-5 different times, to which all were defective until that last screen. They kept trying to get me to upgrade the screen cost even though they stated the $200 was refurbished and should work completely fine no issues. The first time they replaced the screen and I left, I realized my fingerprint option wasn't working and instead of apologizing, stated that that's what a lower end cost screen is like but never explained this in person when I was purchasing. Even when asking for a refund they stated they can only give in store credit. When they finally correctly repaired my screen, it turns out they upgraded the screen type cost without my knowledge and I had to pay an additional $45 which after tax and fees it amounted to $265. They did apologize at the end for how bad their service was and gave me a phone screen protector and case, but this whole process could've been a lot smoother and truly made my life a living hell, considering I had to keep taking breaks from work and pay for parking every time I went during those 2 weeks. Now weeks later, due to how often they changed out my screen, the glue they used, not sealant, messed up my mic and doesn't allow for others to here me via voice memos or videos and I went to Samsung and they repaired it for free. I can honestly say I will never return again, this was the worst customer service endeavor I ever had to endure, not all the employees were frustrating, but the main ones I was having to go back and forth with, including the technician really didn't help much. If you're thinking of repairing your phone, do yourself a favor and either go to a Samsung or Apple store or go to your phone plan's carrier and get insurance to repair the cost but it ultimately costed me more time, money, gas, and energy to fix what should've been a...

My 20 month old phone battery is not holding it's charge. Recommended by HTC to get a battery replacement from a local repair shop since my phones it's out of warranty. Ordered a new battery from Hackensack Wireless on July 6, was told would arrive on either 7/13 or 7/16. Seems long, but okay. Came in on 7/14 since my phone was no longer turning on at all. Told by staff "that's definitely the battery", will be here Monday. Called Monday 7/16 morning and again late afternoon, they said the battery didn't arrive and I asked them to check the status and call back on my wife's cell. No call back. Called 7/17 and told "the shipment is lost, do you want us to reorder it and, if so, will arrive by 7/23". Sigh, okay. Call morning 7/23 to confirm the shipment is on target, told yes they'll call when arrives. Call again, 4pm told yes it's here (don't know why they didn't call). I bring the phone in and wait. 40 mins later they give me my phone back and say it doesn't work, they tried three (?) different batteries and the phone won't turn on, so must be the phone. Offer to refund me, but they can't find my receipt in their system. Sigh, I say I have my paper copy at home and will come back tomorrow. At home, I speak with HTC support and they have me do a factory reset, which has my phone turn on again. Yay, I should be able to have the new battery now. Go back on 7/24 and ask to have the new battery installed since the phone is working again. Told I'll have to wait 2.5 hours because they're busy with other orders. Sigh, okay I'll come back to pick it up. Come back 2.5 hours later, and told the new battery doesn't work, the phone won't turn on with the new battery installed, only with the old one. Must be an issue with the phone and they can't fix it. I give them my paper receipt and they refund me, and I'm back to square one. I wasn't happy with the outcome and lack of follow up, but the store is nice, the staff was pleasant and earnest when I interacted with them and they refunded me...

Guys, please if you care about your electronics do not go here!!! Early December my boyfriend brought our son’s iPad battery to be replaced. They told us they would call us within two weeks and never did. We gave them some additional time thinking maybe they were busy. We finally go in the beginning of January and they tell my boyfriend they can’t find our son’s iPad. After two hours they told my boyfriend that they think the employee quit and stole the iPad and that they would replace it with the the same one. Then they told my boyfriend it was lost in transit. I don’t understand how they had two different stories they kept going back-and-forth apparently. A week later, we picked it up and tried to reconnect it to Verizon, so my son can continue having Internet service, but the one they gave us was locked and had no sim. To make matters worse, the one they gave us had a whole bunch of dents in the back, but I let it go being that it was only cosmetic. When my boyfriend returned the iPad to the store and told them that we connect this that it’s basically a useless iPad. They refused to replace it for us and said they can only give us $150. Seriously, they are so stupid. What good can that actually do? Evb if I were to buy a new one for $400 why should it be our responsibility to pay the difference when they admitted to my boyfriend’s face that lost or stole it. Honestly, if we didn’t have insurance, I would’ve filed a police report and took them to small claims court but please if you care about your Bring it here to be fixed! I still plan to contact the BBB over...