I cannot begin to describe my gratitude and appreciation for Skintegrity. I have been looking for an aesthetician for years. I wanted someone warm, friendly, knowledgeable about skincare, and with attention to detail. I've finally found it all. I previously was going to an "insta famous" NP and my skin was a disaster! Kate quickly changed my face regiment to help my skin. I appreciated that she didn't push any products on me, just listened to my concerns, rearanged my current routine, and asked what I liked and didn't like about my current products. She's happy to give suggestions and recommendations- she even texted me my step by step routine for AM and PM! Her attention to detail is unmatched, and she is a perfectionist. She literally said to me during an extraction "I had to get that one or I would've been thinking about it all day." She truly puts 100% into every step of the facial. My skin has done a complete 180 and we're just getting started. The spa itself is absolutely beautiful. From the waiting area to the bathroom, the facial rooms, I love it all. Linda is always friendly and happy to help. I'm so happy I found Skintegriy and am SO happy to be a client! It's my favorite part of...
Read moreReview UPDATE: 1.) I have the right to share my experience of customer service on a public online platform to caution others about your business- this is not "harassment of your business".
2.)People do have the right to know that you have never personally reached out to me (online on an online review) to address the number of issues with the customer service of your business which reinforces your poor customer service practices.
3.) To date I have received NO REFUND of what monies were spent that day and no refund of the additional funds on my card. As soon as that is done, I would patronage any of the 50 salons in the area that have the ability to professionally handle sensitive skin.
Thank you!
additional update (unfortunately) I have never received a refund -I wasn't intoxicated and to assume that I was (because I was late, called to ensure that was ok and it was) is unprofessional -you have no integrity if you think there is something wrong with "me being upset" that inexperienced esthetician could not treat me. I am extremely sensitive about my face and this experience truly devastated and embarrassed me- you should by now- realize that. No apology given nor needed...
Read moreI had a very stressful morning the day I was scheduled for my 12pm facial. However, as soon as I walked through the door of Skintegrity, the sense of calm and tranquility enveloped me like a hug and I literally said "aahh." The surroundings are serene and the entire staff is gracious. I booked the Ideal Facial as I did not really know what I needed to be done. I had Kate who explained every step and their benefits. She created a specific regimen for me and took the time to answer all of my questions. I immediately noticed the results. My wrinkles were barely noticeable and my skin was much plumper and smoother. I am now starting a monthly program designed especially for me. I can honestly say I've never been so excited about taking care of my skin as I am now. Thank you Kate for all your knowledge, enthusiasm and especially your refreshing honesty. You truly put the integrity in...
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