Fitzgerald Chevrolet Hagerstown — Local services in Hagerstown

2023 Chevy Express Conversion Van July 20, 2024 Made the first appointment on line, when i arrived i was informed the appointments on line do not normally come over so he could not see it. I explained the work I needed which was under warranty. The gentlemen stated since it is not a factory issue, more than likely I would have to pay out of pocket. I disagreed and informed him that this was a newly purchased vehicle and the warranty was bumper to bumper. He informed me he would look into it. I also told him I requested a loaner on line. He stated they did not have any loaner vehicle available due to it was the weekend, even though I made the appointment for the service and loaner several days out.

Prior to me giving him the keys I informed him that I have a road trip the next day and that I needed my vehicle back today “regardless” of what was or not done. A few hours passed and I called to get the status. The gentleman stated they could not find why I was getting “Service Airbag” light and that it would be Wednesday before the vehicle would be ready. This is after I told him I needed my vehicle back that day. He also stated, that all of a sudden had a loaner was available. Nevertheless, none of the service items were completed.

July 23, 2024 This time I called to make the appointment for July 23 and informed the lady that I would need a loaner. When I hung up i assume everything was setup. I arrived on July 23 and ended up with the same gentlemen I interacted with on July 20. This time he want me to show him the 2 body service items which was the rubber seal missing around the passenger door and rear right fender needed to be re-taped. Again the gentleman tells me that I might have to pay out of pocket for the rubber seal. He’s explanation was it was a third party repair and suggested I contact their office to make the repairs. If not, I would have to pay out of pocket because it was not a factory warranty issue.

After we go back and forth, I gave the gentleman a manual with the company (Explorer) phone number. I informed him to call that number and they will pay for the part and labor, plus they will ship the part direct to the service shop. All he needed to do was call the number. He said he had never heard of that but he would call them.

Again, I told him I had requested for a loaner and again he tells me they never tell us about appointments needing a loaner but he would see what they had. Around this time I told the gentlemen that I needed the vehicle back due in part I had a Maryland inspection the next day.

A few hours pass and the gentlemen calls me, stating they needed to keep the vehicle over night. He explained they were unable to get the “Service Airbag” light to come on. Well, needless to say I had to remind him that wasn’t possible. I told him I wanted my vehicle back today and he assured me that it would be ready for pickup when I arrive.

When I arrived I ask him about the door and fender. He continued to tell me that it was not a warranty issue and that maybe I should go to a body shop or something. He did not call the number I gave him or made any attempt to see to the repairs rather out of pocket or not.

I have had 2013 Southern Comfort conversion van up until I purchased this one and at no time have I ever had any problem with a dealership service shop making repairs to third party item. At no time “until the warranty was up” have I had to pay out of pocket. It was always covered under warranty. The dealership rep would call Southern Comfort, part would get shipped and payments for labor would be paid.

It was like he or somebody was refusing to service my brand new van. I am upset, disappointment that I wasted two days to get nothing done. They could not do something as simple as taping a fender. Yes, two sided tape would have took care of that. The service is terrible and would not suggest and/or recommend anyone to take their vehicle to Fitz...

This review applies to the service departments at Fitzgerald Jeep and Chevrolet respectfully. It regards my most recent visits to these dealership service departments and pertains to my Maryland State vehicle inspection. As a new resident of the state of Maryland, registration of my vehicle has proven to be as difficult as I could have imagined. Due to my work traveling I have had my 2019 Jeep Renegade Trailhawk serviced in Jeep dealerships in 10 different states since buying it. So, I have seen the good and the bad concerning Jeep serviced departments across the USA. Oil changes on this model can be done independently for those mechanically inclined, but due to the steel plate covering the entire underside of the vehicle, can prove to be a messy undertaking. Hence, taking my Jeep to the dealership for a $100 oil change is worth my time. While having my Jeep serviced at Fitzgerald Jeep in Hagerstown, MD I paid $130 to have a licensed inspector, employed by Fitzgerald, do my State inspection. It feels like a service that a decent dealership should provide and I was not disappointed, initially... After changing the oil and completing the inspection I was told the third rear taillight was not functioning and I would fail my inspection because of that. They provided a video of the problem on my vehicle with the technician showing the issue. I was quoted a repair of over $400.00 USD and no guarantee that the problem would be fixed. "It might be a wiring issue, but we won't know until we replace the light." They charge $175.00/hr labor and the price quoted for the taillight was $248.00. I was additionally given the option to have the taillight repaired and bring the vehicle back within 30 days to pass my inspection. I chose to repair the taillight myself, which I did, at a cost of $30.00 USD. It took me 30 minutes. I contacted Fitzgerald Jeep service department and was informed that the state inspector no longer worked in that service department, but they would have the inspection completed by their sister department at Fitzgerald Chevrolet. I made my appointment and had my inspection done there, only to be told that while the taillight passed inspection, there was "too much play in my sway bar end links." Now, we own a GMC Acadia, which passed inspection at a local garage after we had to replace a rear seatbelt. Luckily we did not bring that vehicle to Fitzgerald. There is clearly a pattern emerging with passing a Maryland State vehicle inspection in Hagerstown and it involves how much money you are willing to part with. I know enough about vehicle upkeep and maintenance to know when I am being nickeled and dimed. This dealership wasted my time and took my money. They chose to try and squeeze me for a quick buck, rather than gain a lifetime customer. Do not trust Fitzgerald Jeep/Chevrolet, they do not deserve you business. If this is the "Fitzway", I think I will take a different route. Thank you to the service department and Jack Fitzgerald family for ensuring we never buy a vehicle nor have our existing vehicles serviced at Fitzgerald Automotive in...

This was my first time at the Fitzgerald Hagerstown for service. I bought my vehicle at the Fitz in Chambersburg. But now that I work in Hagerstown I thought it would be easier to get my oil changed at the Hagerstown location. I loved that I could book the oil change appointment online. It was super easy to do so. And tit gave me plenty of time frames to choose from. I went with the 4:15 slot on Friday. I called earlier that day to make sure it was ok that I brought my car that last. They said yes, that was technically the last time slot they have for the day, bc the mechanics leave at 5 during the week. I got there right at 4:15. I would’ve been a couple minutes early if I hadn’t went to the parts area like a dummy. Once I found where i need to go, the service guy politely told me that he would still take me in, it try to get there a couple mins early. I didn’t mind him telling me that. I was grateful they would take me. I go there for my oil changes only because I have the buyer protection plan, therefore what is normally like $120 for an oil change and tire rotation with my coupon points I get $70 off. I paid all together $50.11. He was also very honest with me and told me that I should not be going a year between oil changes. I know, that was not smart!!! lol!!! But they did all the oil change, did a visual inspection of the car and the tire rotation. I know my tires have been over inflated and when I checked my TPM thing in my car, it looks like they took the time to get my tire back down to proper inflation. I also know this because one of the tires has a very tiny pin hole in it, and that tire seems to always be a little less inflated. This time all tire were at 35psi when I got in. Didn’t expect that.The service was also pretty quick. I was out of there by 5:15pm. They were honest with me when they brought me my car back and let me know they spilled a little oil on the engine. They cleaned it with brake cleaner. The manager wanted to let me know in case I smelled anything coming through the air vents. I never did. Of course I didn’t want oil spilled, but hell we are human!! I appreciate that they were at least honest about it.They could’ve not said anything and waited to see if i was going to smell anything. And then wait to see if i was going to call to complain. The best part of the service is the video i got afterwards!!! I got 2 short videos showing the under carriage of my car. And 1 showing my brake wear. I was literally wondering if my brakes where having an issue, but in tje video he holds up a little a stick that shows if they are in the yellow then they need changed. Mine was not. Therefore he said they were all good. The 2nd video was a little hard to hear. My only suggestion would be to have the mechanic slow down and annunciate when talking. Because he was a little hard to hear. Other then that, you can garentee i will be back in 5,000 miles to get my oil changed...