Weis Markets — Local services in Hagerstown

I went into Weis to make a couple purchases. I spent quite a bit of time shopping through the store trying to locate WIC approved items. When it came time to purchase fruits/vegetables, I weighed the items and kept a tally of purchases up to the dollar. I used my app on my phone in combination with the tags you had placed on your shelves. I also had a different purchase of meats, drinks, and various other items. I separated the purchases to make for "easy" check out. At check out, no cashier was available so I scanned the WIC items while my husband went to another register and took care of the other purchases. I scanned the card and it told me I still had a balance. I first associate came, looked, and walked away. Maybe she was looking for someone to help but she provided no help. I went to customer service. An associate there came to the register and started going through my items. She stated one item was not WIC approved and I told her I was going by the tags they provided on their shelf which said it was. She verified the tag was incorrect and/or placement of the merchandise. The associate brought another item up which still didn't scan. She brought up an incorrect package amount. They took all my purchases to customer service and another associate started working on the order. At this point, I had been standing there for almost 30 min trying to make my purchase, all the while they keep going through all my items. Eventually we determined that the pricing was incorrect on the fruits and I had been overcharged. Then the associates decide to completely delete the purchase and rering it. I had purchased frozen items, refrigerated items, and my other purchase I made included meats, all of which were sitting there unrefrigerated while they spent an overextended amount of time on my transaction. I told them it wasn't fair that I had to stand there waiting this much time and that my items spent a long time unrefrigerated and I still had to drive home. Eventually when things still were not accurate, I told them to return all my items. I was in the store for well over an hour for a trip I expected to take less than half that time. My husband was with me and worked the overnight shift and still hadn't gotten sleep. So, of course, they spent an extended amount of time ringing each individual item to return it. I was there several more minutes. Then they couldn't get the money back on my credit card as I requested so I just took cash. I left angry, frustrated, and humiliated and with no food! And no one can replace the time spent. I imagine it was equally frustrating for the associates who had to deal with this. They provided "fair" service as they attempted to correct the situation but it didn't get corrected. The biggest problem is the fact that this store is not user friendly! Tags are incorrect/outdated, prices ring up incorrectly at the register, your store does not hardly offer any options for WIC, I imagine you meet the state requirement which is "acceptable" but the one bread option you offered was out of stock. The associate was never able to find me a cheese product which was WIC approved. You don't offer any large bags of frozen vegetables, only small ones (except broccoli) so for my family of 7, I have to purchase a bunch of small bags which cost more money! Lastly, I hope the associates assessed the cold products before putting them back into circulation for consumers!...

I went into this store looking for something that happened to be behind the customer service desk. there was nobody at the desk so looking around I found two associates chatting around the self check out area. it was 8.25am and I asked them if they could help me with an item from behind the CS desk. There was a younger lady and an older lady. The younger lady approached me to respond but before she could say anything the older lady said "nine to five, nine to five". I then asked if they could then not help me, and the only response I got was "nine to five" again. The disdain towards proper customer service shown by that associate is remarkable. I will not be shopping at that store again since my experience has been less than desirable. I don't expect Weis management will want associates treating customers like that. Unfortunate. On a different level, the fact that associates can't help customers with items from the customer service desk outside of the desk's hours seems ridiculous. what's the point of the store opening 7am to 9pm if part of the store's selection is only 9 to 5? This does not offer the convenience I expect. I will have to look for...

Just came home from this Weis about an hour ago but as I was at one the self-checkout registers before I left, a message popped up on the screen of the register that said I need to wait for assistance.. I looked around to see if any Weis employee could help and when I did, a young Hispanic girl that had short hair and dark lipstick and bright pink nails, we made eye contact and she got on her phone and continued to walk away as if she didn’t care that I needed assistance, so I had to wait for the message to disappear and finish scanning all the items and pay for it!! It is absolutely pitiful that that young girl got hired there and she don’t even have the courtesy and decency to help a customer out when they need assistance!! They need to talk to her about showing good customer service while on the clock!! Absolutely...