Lidl — Local services in Hagerstown

lidl has become my consistent and convenient grocer. i am able to buy good quality organic produce for inexpensive prices and often can avoid unnecessary plastic packaging in the produce isle. with that being said, the one star probably makes little sense. tonight i had an experience with the personnel that makes me not want to visit any longer which is a shame because i do enjoy supporting the establishment over any others but the management has proved themselves inefficient in customer service and although i’d be inconvenienced if i had to shop elsewhere, my experience tonight may outweigh all of the positives that lidl once brought.

to give preface to the story, i visit lidl often. i go in, get what i need, and leave. during a recent visit while using self check out, the security guard (elderly man with glasses) grabbed a package of sweet potatoes from my scanned items and accused me of not ringing them up. i am human and realize that i could have somehow scanned them because clearly the man had reason to believe i had not. i found where they were rang up and showed him on the screen. he proceeded to walk away with the item i intended on purchasing and i quite literally had to remove them from his hands to complete my purchase. tonight, i visited the store and had only managed to grab a box of four acorn squash before i realized i had to use the restroom. i sat my box of squash which also contained my phone and wallet on a trash can before entering the restroom and left the unpurchased produce outside. when i exited the restroom, the security guard was outside with a huddle of employees and i had no reason to assume they were there for me so i went to grab my squash and go about my business but i was approached by the group and the box was pushed back onto the counter from my hands. i was immediately asked where the chocolate was? i explained that i never had chocolate, i had only went to the squash inside the door and straight to the restroom. i explained that i took my phone and wallet out of the box but no chocolate. because this was the second scenario, i told the security guard who was accusing me that he had no reason to. the situation put me in a very uncomfortable position when i was doing nothing wrong and was not the first time. i asked for his name in which he refused to give to me, and he told me the store number was 733 which is not true. i went to management who claimed to not know his name as well. if the security guard was just in his actions he’d have no reason to be guilty and not give me his name. same with management. how unprofessional of a man to claim to not know his employee and coworker’s name. the security guard mustn’t be very efficient if he isn’t communicating with management and lidl’s company moral must be poor if they don’t know one another’s names. i cooperated with them and even offered for them to search my body if necessary. they did not cooperate with me however, and did not disclose their names. i did nothing wrong and proved that, if they did nothing wrong then they shouldn’t have been reluctant on giving me their names. the security guard lying about his store number, which was disclosed to me by another employee, is completely unprofessional and him not giving his name shows his guilt in the scenario. although i expected the security guard to protect himself and not disclose his name, i find it repulsing that the management refused to as well. customer service is a detrimental skill to hold in a retail management position and the personnel in which i’ve encountered at this store have proven themselves unqualified. i don’t think that this is a reflection of lidl’s moral and this location’s team needs...

Heavy shoppers stay away!

Bummer shopping experience. I drive across town about every three weeks to load up on low priced food. The store I usually go to was closed, so I thought I would give this one a try. For starters, practically no organic bread, that only tastes about three times as good as regular bread. Every product that contained sweetener was sweetened by high-fructose corn syrup. High quality foods were few and far between, nevertheless, I managed to fill my basket with most of what I was looking for, except kitty litter.

Then came the checkout. The checker scanned all my stuff and piled it on a platform at the end of the belt. I went to pay, and I noticed that the bagging shelf was 15 feet away from the platform, and the checkout guy had no way to put my stuff in another cart as he scanned it. I looked at the huge mess at the end of the checkout line and asked him if I was supposed to repack my cart, wheel it 15 feet to the shelf, unpack it again, and bag it. He said yes, that was the idea. I started trying to load my enormous amount of food back into the cart, and when he saw what was going on, he closed the line and let me just bag it from the platform.

I will be driving to Chambersburg for low priced shopping...

I can only give it 4 stars because unfortunately products come and go, which is both good and bad. I just recently went into this store for the first time and for most parts I love it. It’s a lot like ALDI’s but they have a couple rows in the middle that you can find all kinds of neat different things. It really is a treasure hunt! Tools, kitchen gadgets, clothing items, bathroom items, mats, pillows, pet items, nails and screws… Seriously, all kinds of stuff! I like that that changes. They have a bakery, have some plants and cut flowers, produce, meat- all the major stuff. Recently they had a Swedish chocolate torte that, well honestly, I probably liked a little too much! It’s been there for a couple of weeks but it was most likely a seasonal thing. I went down to get more and it’s no longer there! 😩 But, I digress.. The store is clean, that includes the bathrooms and parking lot, it’s well lit and never seems to be super busy. The employees are nice and it’s a cool place! (Also, Krispy Kreme is right up...