AT&T Store — Local services in Hales Corners

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, ANYWHERE, EVER, IN MY 62 YEARS ON THIS PLANET. I waited over 20 minutes for service on the 76th and Edgerton store, and walked out, without being served, or even acknowledged. I went down the street to the 76th and Layton store, and still had to wait 15 minutes before being served. My issues WERE NOT RESOLVED, and now I may need to make another stop at a DIFFERENT location. Anyone that goes back to the 76th and Edgerton location would have to be CRAZY. I still cannot make or receive calls, and still can't access my online account. I SINCERELY BELIEVE NO ONE AT AT&T CARES ABOUT THEIR CUSTOMERS ! I honestly didn't pay attention to anyones' names, because of my frustration, so I don't know who to blame, or credit, to some extent, for my nearly total lack of...

Very disappointed. Traded in my iPhone 13 that was working completely fine, turned on, no issues with the screen, for an iPhone 16 in September. They told me the value I was receiving for trade in would be $1000, and I would only be paying $5.99/month for the extra storage. Come to find out, after calling customer care, my phone was “received for trade in with the screen not working, burn damage, and the phone wouldn’t turn on.” Because of all of the phones “damage”, my trade in value decreased by almost $900. I am not sure if someone at this store damaged my phone from the time I handed it off so that I would get less in trade in value, but I feel completely...

I had the BEST experience at this store! I would score higher than 5-star if I could. Mohamed was professional, courteous, easy to talk to, and helped me with everything I needed to accomplish. He worked with me to activate my new phone and port my previous phone information. He helped me with the accessories I needed and answered my questions (even an app I had questions about!! Completely Over and Above!). Most of all, he listened when I told him about the terrible experience I had with the management at the New Berlin store. This is true customer service & because of him, this is my new...