Goldworks — Local services in Half Moon Bay

I waited to post this since I wanted to give the store an opportunity to fix the customer service problem first. Mistakes are sometimes made. I attempted to discuss the issue of customer service and training and the owner of the store was unwilling to admit any error even with my need to spend $200 at Darren Mcclung in Palo Alto to repair the ring after he ruined my wedding ring by not doing what I had instructed him to do. Despite degrees in the industry Main Street Goldworks is a small town hack store without knowledge of proper care and maintenance of high end jewelry . Go over the hill for quality and knowledge unless you own cheep mass produced garbage.

Here is what happened.

I took my Alex Sepkus ring to have the diamonds cleaned for a party. As I dropped the ring I reviewed the receipt saying that the ring would be buffed and polished. I spoke with a sales person and said that since my ring had patina I did not want it buffed or polished just the stones cleaned. The condescending sales person said "Josh(the owner) knows what he is doing." I returned to find the ring completely shiny after her did the opposite of what I asked, thus ruining it.

Don't take anything here that is valuable or antique as they will not be responsible for damages and do not value their...

Rude sales person lost my business x2…

I check them out with the idea of re-setting my engagement diamond. I felt the jeweler was too busy when I went initially to spend the time to find a setting that I was looking for in my pice range. They lost my business once. I decided to order a setting online and went again to ask a question about my diamond and the fit with the setting. The sales person was so rude to me about my choice to order online. He made me feel like an idiot when in fact I really took the time doing research and making an educated purchase. He said I should buy everything from one place so the individual can stand behind the work. He even gave me a hard time about my diamond being from somewhere else (it’s 9 years old now)! AND they are a jeweler, they work on pre-loved jewelry all the time. I don’t understand it. I was planning on having them re-set my diamond for me and purchase an updated engagement ring from them to go with it but not with the poor customer service and judgy worker. They lost my business again and I don’t...

My family and I have been a customers of Goldworks for over 30 years, and each time I step into their store, I'm reminded of why my family and I keep coming back. Josh and his team are always so welcoming and consistently exceed expectations.

Most recently, my fiancé and I worked with Josh to design my dream engagement ring and our wedding bands. Collaborating with Josh to incorporate my Grandma's ring into my wedding band was a special touch that transformed my wedding band into a incredibly special heirloom.

Goldworks is not just a jewelry store; it’s a family-run business and a treasure in our community. Their constant involvement in supporting local groups shows a commitment beyond their craft. It's that type of love for our community that will keep us going to back for special pieces...