Michaels — Local services in Halfway

Update The assistant manager at the store contacted me (surprise surprise), wanting to get "my side of the story." I told it--again--and he immediately denied any wrongdoing. I was told that Michaels is a "bastion" for the LGBT community and any homophobia was therefore impossible. He didn't acknowledge my concerns; he didn't even address the fact that the cashier refused to engage with me. I was basically told that I was wrong/overreacting/imagining things.

Original review: I went in to purchase paint with my girlfriend (I'm a woman), and the older woman at the register was extremely brusque. I told her I had a rewards voucher on my phone, but I didn't know how to use it. She ignored me the first two times I told her; the third time, she told me she couldn't look it up and it was my responsibility to have it ready (once again, I told her it was in my phone; it was pulled up and I had it right in front of her). It took several minutes of arguing with her just to get her to use it. It was clear she was intentionally ignoring me and trying to move me through the line without using the voucher.

Now, there are a couple of possible causes for this interaction: the first is that this cashier was alone, there was a line behind us, and she was obviously not coping well.

The other, much more worrying, possibility, is that she acted that way because she saw me being close with my girlfriend. I honestly can't think of any other reason for her rudeness and her refusal to answer what turned out to be a simple question. It was like she didn't want to listen to me or even look at me. After she saw I was getting upset, she made loud claims that she was perfectly nice to me and had done nothing wrong. She made the same claims to my girlfriend, who was checking out behind me.

Unfortunately, when I addressed it with the manager (the entire interaction had left a bad taste in my mouth, and I decided to return the paint), the manager defended the employee, saying it was my responsibility to have the voucher ready (which, as mentioned, I did. That made two employees who ignored what I was saying). Given that reaction, I felt uncomfortable bringing up any possibility of discrimination. I was already upset at that point, and I didn't want to deal with the possibility of homophobia being dismissed or defended, too.

I'm so disappointed with this store. The employees have always been awesome during my previous visits, both when I'm alone and with my girlfriend. I want to say I believe that this incident was a fluke, but given the current anti-LGBT climate in this country, I'm not sure I feel comfortable or safe shopping at this...

I was returning 6 trays and tea lights that did not work in centerpieces I was creating. First the female cashier never got off her stool. Just to begin she was not at all friendly during the entire transaction. Asked if the tea lights were damaged...no didn't fit in what I wanted. Then to the 6 tray...I tore off the sticker on one. She proceeded to tell me that I needed to keep the sticker as she would have to reprice it to put back on the floor and technically she didn't have to take it back. I was irritated by her attitude from the start so I proceeded to tell her I wasn't aware of that. She snapped back and said that is "any" stores return policy. Really? Then she refunds 5 of 6 so I asked if she gave me credit for the sticker less one because I counted 5...YES she replied. Oh count again I wanted to say...she discovered her error and told me she needed my debit card so I started to hand it to her..she said Oh I cannot touch your card...honestly the cashier that sold me my merchandise wasn't the best experience so both make me wonder if I return to this store. Normally I am not a...

This was not the Michaels I normally shop at, and it never will be again. Went in to have an Ancestral Crest framed. The two Young ladies that were to help with this were attitudinal and rude to say the least. We picked out a frame and then One girl measured it to size for a mat that would have to be custom cut for a 11×17 picture. While we were deciding on a color,the other girl then proceeded to go get an 11×17 framed and held it up with an attitude. We ignored her rudeness and then chose to take it, not needing a custom mat. The first girl who was to cut the mat then attitudinally asked , "so you aren't going to get a mat then? Let us know if you change your mind". While I am sure by reading this there seems to be no rudeness, you would have had to be there for the body language and facial expressions. Clearly tjey did Not eant to be helpful and Do their JOB. I will stick with the Martinsburg store in the future. They are ALWAYS nice...