Ashley Store — Local services in Hamden

Now that my problem was resolved with the credit bureau, I can leave my highly dissatisfied review. In early May, I stopped in to look at some furniture for our new home. I ended up working with the VP of sales, who was extremely sales aggressive and made me feel awkward & extremely uncomfortable. I assured him I did not need help I was there to browse, so he handed me off to another shorter gentleman, unfortunately I do not remember his name, the only thing I can remember him saying was that he was from New York. He offered to see how much i’d be qualified for upon pre approval. There were signs everywhere in store & online stressing the fact no credit will be affected with the pre approval process. He handed me his iPad in the living room section and said I had up to 10K per their financial services (Synchrony Bank). I assured him I will NOT be financing anything, we preferred to pay in cash. I did not see anything I loved and walked out. A week later I got notifications from my financial apps saying there was a $10,000 line of credit opened for Synchrony Bank from their Ashley Store partner in Hamden, CT. I was absolutely irate. Upon an unsuccessful phone interaction with Christina in the corporate customer advocate and escalation department, I was told that none of their stores have an actual local phone number. She offered to page the store on her end and hope someone would answer…they never did. Christina said each store is franchised, the only was to communicate this matter would be to physically enter the store and attempt to speak with management. I have been a sales manager for the last 13 years, and this made absolutely zero sense to me, so much that I actually laughed. I got nowhere with her, but genuinely thanked her because she did what she could. I was able to keep my cool with all of this because I can easily and promptly fix this by getting the credit bureaus involved. So I did. About a month later, I received (see attached) a letter of correspondence from the Synchrony Bank Fraud Solutions Team. I am disgusted that I had to experience this awful sales tactic, and hope the general public reads this and avoids any of their locations. I’m not one to gate keep my credit scores and fortunately this was such a small hit, but I was furious at the intent this team had with me. I have moved on from this but I felt it was...

This was a ridiculous experience and one I'll never do again. I went to these guys to buy furniture for a new home. I wound up buying furniture for the master bedroom and dining room, which was all I could buy from them because we were continually told items weren't in stock. Six weeks later and several calls made, we still didn't have the furniture. I even left a message for the manager, who never called back. I finally made a call and wasn't all that nice, which lead to them actually putting the manager on the line. I don't remember his name, but he did work to get the problem corrected and I received the furniture today. So, whoever that was, thank you. On the flip side, I shouldn't have had to make several calls, shouldn't of had to wait 6 weeks with zero communication from the store, and shouldn't have had to finally call the store ranting and raving to finally get the manager on the line. If there was a problem with stock, the store should have properly communicated with me. We received no calls, at all. They took our money and just disappeared until I made enough noise. As a comparison, we went to Raymour & Flannigans the same day we were at Ashley's and the experience was remarkably different. We bought two rooms there as well and 7 days later, all the furniture we purchase was delivered and they communicated with us as things progressed. I certainly will never go back to Ashley's because buying furniture shouldn't quite frankly be a stressful experience. That said, I do want to thank the manager of the store again. It would have been better if he actually returned my call the first time, but I do appreciate him hearing me out and finally getting the situation resolved so my family and I can actually sleep at...

Oh my goodness if I could give every star in space I would! 😂 Justis was AMAZING!! I have been dealing with Ashley’s for sooo long, from sales people lying just to get me to purchase something to me just simply being super indecisive & being pressured to just buy even though I didn’t love it, I’ve purchased 4 sectionals and changed my mind each time.. it’s been such a hassle. However, I walked into the Milford location today and Justis walked up & I feel like me and my best friend did his shift with him 😂 he sat down with us and made us comfortable, he didn’t try to get us to purchase something we didn’t want & he held conversations with us about real life instead of conversations all about furniture & that made me trust him. I’ve been so stressed with finding the perfect couch & he managed to get my mind off of that for a little (even though we were sitting on the couch I was indecisive about most lol) every single couch I was interested in, he literally got comfortable & sat on them with me and my best friend instead of standing above us. (He also asked did I mind if he sat next to me prior to sitting down which I heavily respected, it be the little things you know?) it was as if we were all in my house already just having family time or something 😂 he was so calm and honestly, it was as if we knew him forever! He was so knowledgeable and honest. He didn’t lie just to get me to purchase furniture. He was so cool, calm & collected. I wish I could refer everyone in the whole wide world who’s looking for furniture to him lol He was just that FREAKING AWESOMMMMEEE!!! Thank you so...