Bob Maxey Ford in Fowlerville — Local services in Handy Township

Never will I deal with Fowlerville Ford again! On August 8th 2018 at 4:00 PM I called in-regards to a 2002 Ford Excursion Limited that I had found on Craiglist. Upon asking for sales, I was transferred to a salesman named Mike. I had asked Mike if everything was mechanically sound on the Excursion (brakes, shocks, exhaust, ac, etc.). Mike insured me, that the vehicle was in very good condition. At that point, I asked Mike for their hours. I was still at work, and could have not made it there by six. So, I decided to go first thing in the morning. I told Mike I would be there first thing when they opened, and he said he would have the the truck down off the hill, and ready for me to look at when I got there. Thursday morning, I rolled into Fowlerville Ford, and up on the hill sets the Excursion. So, I walked up the hill, and started to look over the truck. First few thing I notice, was that the OEM steering damper was leaking, the exhaust from the converter back was bad, and that the tailpipe was missing. Not one of the salesman had came out. So, I walked up, and into the store where I had found Mike. I told him I was Jason, and I was there for the Excursion. Mike said okay, and he would go bring it down. I walked out with him, because my Tahoe was blocking where he would need to drive. As I was readying to move my Tahoe, I had noticed that Mike could not get the the vehicle to start. He told me someone had left the lights on, and he would go get a battery pack. After returning with the battery pack, and the vehicle still would not start. Mike decide that the start was bad. Mike turned to me, and said. "Must be the starter is bad. I will have service get it in, and get it fixed." I guess it would have been to much, for somebody from service at that time to walk out, and see if they could have got the vehicle running. That's what my shop, or our two local dealers here would have done. Hell, I only drove an hour one way! Nope, not here at Fowlerville Ford. Mike picks the high road, and said as he was walking down the hill away from me. "I will touch base with you, in about two hours, and update you." Never heard a word, until the next day, when Mike text me a FYI, that the truck had sold. Yes Mike, I did have the option to buy it as it stood. That's if I wanted to chase you down. "I may be stupid....

If I could give this dealership a negative 5, that would be too high. As an out of town buyer, I wish to find out as much information as I can about a car I am interested in purchasing. I had called the salesman, Frank, twice to send me a few pictures which he initially promised ...no response. I sent a message through their website, asking the same, addressing the inquiry to another salesman,Bill..no response. I called the office manager, Angie, and left a message explaining to her my frustration with being unable to obtain some basic information...no response. Finally, I was able to reach Angie, and she immediately transferred me to the owner, Ken, explaining to him that I had been trying to obtain some basic information, including some pictures. He asked me what I needed, and I informed him that, as an out of town buyer, I would like to get some pictures of items of concern on the vehicle that were not clearly shown on their website. He immediately became argumentative (aka--"rude" by my estimation) by telling me that he wasn't going to do that (take more pictures), that he felt he had enough pictures on their website, and that it was a nice car for the money...nothing was wrong with it. Now, I have worked in a retail venue with daily customer contact for 38 years, so I deem myself a good judge of what excellent customer service is all about. At least in my case, this dealership fell far short of any expectations that would be normally associated with wanting a customer to feel that they, as well as their business, had any modicum of importance to them. If you read some of the other reviews on this site, this seems to be a common thread, ranging from not returning calls to not permitting customers to test drive their vehicles without a promise of purchase. The office manager, Angie, is constantly having to apologize and cover for the lousy customer service, with the same issues that caused a complaint being repeated over and over, without being corrected. I honestly do not know how this operation stays in business. I have been purchasing vehicles for many years from out of town dealers, and have never run into anything like this. If you decide to check them...

We purchased a 2023 Bronco from the Howell store. We took it to the Fowlerville store for a tire rotation and oil change. When the Bronco was purchased , due to inconvenience caused by a mistake on the paperwork,and having to redo it, my wife was offered 2 free oil changes. Evidently it was never recorded. My wife has told me that when she made the appointment the person was very nice but when she went to bring the vehicle in, she was ignored at the counter. She stated that the gentleman working on a computer didn’t even acknowledge she was there and she had to ask to be helped, which still appeared to be too much for the gentleman at the computer to acknowledge, and a young lady volunteered to help my wife. When she returned to pick up the Bronco and stated that the oil change is supposed to be free, she was told” you need to contact your salesman”. I’ve been in the dealership business for over 30 years and never would I tell a customer that they needed to contact their salesman if they were promised something from my store, or one of my satellite stores. I would’ve picked up the phone and called to get a verification instead of telling a customer basically too bad, so sad, it’s your problem. The response she was given was basically rude. A response like, I’m sorry ma’am I can’t authorize that without a managers approval, and then make an attempt to contact a manager is the proper way to handle something like this. There are ways to say things to people that don’t come off as being condescending. I believe the Fowlerville store needs a little training and some customer...