Dick Scott Motor Mall — Local services in Handy Township

Bear with me here, because I want to give a thorough and honest review.

I bought a 2013 Jeep Grand Cherokee at Dick Scott 2 years ago from mostly because they had the car I was looking for, but also because it was convenient that they were in Fowlerville where I lived. Though to be fair, I looked at dealerships all over SE Michigan for the better part of a year before making a purchase decision. The Sales experience was not bad and probably better than most but also nothing that made me go "Wow!" I can't remember my sales person's name and haven't heard from him since but that's typical, I think.

When I purchased the car, I also purchased the extended warranty because I drive vehicles for a long time and I was concerned mostly about all of the electronics on the newer vehicles. I initially took the car to Dick Scott's service department for basic maintenance and a few minor issues that I was surprised were covered under the warranty I purchased like a rattling seat and stereo firmware upgrades. Each time took the car in, I left feeling impressed by the customer service and support. I always left feeling like I was the most important customer that day...sort of like I was flying first class. But the truth is, while I appreciate it, I really didn't think a ton about it until I recently moved and took my car to another Chrysler dealership only 3 miles from my new house.

My car developed a noise that sounded a bit like a playing card in the spokes of a bicycle. The noise admittedly came and went so when I wasn't going to need it a few days, I dropped it off at the closest dealership. I am not writing a review about that dealership here, so I won't go into a lot of detail but I will say that while they had the vehicle for 4 days, they did not identify or fix the problem. The attitude and lack of desire or effort to address my concern stood in such stark contrast to what I had become accustomed to at Dick Scott was astounding. So much so that I drove an hour back to Dick Scott just to ask them for help. I spoke with Scott Combs, the service manager and explained the situation to him. It was like going home again. The welcoming attitude alone was enough to make me feel better, but over the next 2 days, I became blown away by how much effort Scott and his team (especially Nick Lennard) put into fixing the issue and making me feel appreciated and valued as a customer. It was so far over and beyond that this review does not even come close to describing my appreciation. The thing is, this experience made me realize how much different the service I had thought was normal before, was actually comparatively superb.

It is definitely NOT convenient for me to continue take my car to a dealership an hour away, yet I will do so in the future. The value of their outstanding customer service makes any inconvenience...

this is the fourth place I am placing this review because I want everyone to know! I had taken my 15 year old Chrysler van to Dick Scott in Fowlerville for repairs; they were a half an hour away. I contact another dealership much closer to my home previously, Champion in Lansing, talked to their service department about the issues I was having. They were rude, short, and condescending..because I am a woman? Because my van was so old? Because someone was having a bad day? Who knows..there was no way I was going to take my vehicle there after that one call.... I called the service department at Dick Scott and they were so opposite...caring about my situation and wanting to hep find an answer (complex alarm system/ignition issue) and really listened to me, even though they did not know me and I did not buy my vehicle there. They did fix the problem, and after I picked up my vehicle I started looking at new vehicles on the lot, for fun. I ran into another super person, Nelson Cypher who is part of the sales team. Nelson was extremely knowledgeable and took time with me even though I had told him I was not yet ready to buy. He was sincerely enthusiastic about the vehicles and their features and very personable. I told him that when I was ready to buy I would come back out and see him....a week or so later and I did! He paid attention to my needs and what I wanted... not what he wanted me to buy. His extreme knowledge of the models and past models armed me with info to help me make choices. Always professional and courteous and even helping customers of other salespeople..I saw him as a genuinely helpful and caring person. Knowing this and knowing the quality of the service department, which is so important for the next 5 to 10 years, made my decision easy. I must add that all the time I was at the dealership I had other transactions; with the sales manager Don Harley, the finance manager Ed Miller, and a few other friendly salespeople that just took the time to smile and say hi. Outstanding customer service, knowledgeable and obviously happy people who really love the product. And I really feel that everyone went above and beyond to help me with a good price and financing that fit my budget. Much thanks to everyone at Dick Scott...and if you are reading this review you owe it to yourself to shop for your next car at Dick Scott Motormall....the other dealership lost out on a repair and a sale from that one call. And a review like this that I will repeat to anyone who...

Update 9/18 Problem didn't surface from my drive home it has been doing it for months as the tech working on it right now said. I'm also ASE certified and know a crankshaft seal shouldn't just go bad at 35k miles. But learning how hard this part is to get and the time on it...I can see why you let it go.

Update 9/4 Called the dealership after I got the diagnosis that it was a bad crankshaft seal and maybe crankshaft. Was told it was certified on dick scotts end and wasn't bad...crankshaft seal go out having it for a week and has 35k miles? Oil splattered all over the bottom telling me their "techs" saw nothing. Sales person Shawn told me there was nothing wrong with it here and it's the other dealerships problem to fix it since I dropped it off somewhere closer to home.

Clearly bad reviews on their service department according to Google reviews.

But

Just bought a truck here. 2021 limited 1500 eco diesel with only 35k miles on it. Took me over 2 hours to get there. So excited for it it's a dream truck and a love for the engine. Drove 2 hours back home to find a pool of oil in the driveway the next day and also not mention the vibration in the steering wheel. When I looked under the truck there is oil all over the under of the truck in front of the engine that it's pathetic. Looking at the car fax of this truck dick scott is responsible for all the oil changes this truck has had which only had a couple since it's only 35k miles in and it seems the owner only brought it there. Now I'm forced to take it to a dealer near me and probably be out of a vehicle for the next week or two or who knows.

How sad. The experience was ok there. No oil change was performed when I left there which I was told they don't do them on a used vehicle? First time on that or they didn't want to do it because they know what's lurking underneath the truck...who knows.

I'm sure the dealer will just give me the general review comment they seem to give everyone from jud scott. Now after looking at the numerous bad reviews of this dealer for service now I'm scared of this vehicle and if it's in good shape. I know it's used but a 1500 with a diesel at 35k miles....I have a wrangler with the same engine hitting 60k miles and it NEVER...