Boot Barn — Local services in Hanford

I absolutely love this store, been about a year since I came to this particular location, it’s a good store it’s just that I felt like customer service was just not it today, usually I’ll have the workers approach me and ask if I need help with anything, ok no big deal, it didn’t happen here, I had to go fetch someone, the store was definitely not busy either so I don’t want to hear it lol, but what really erked me was when I was talking to the employees, No enthusiasm, No smiles, It was like talking to someone who didn’t care or want to be there, customer service is always what leverages my reviews, I will consider updating this review determining how my next visit goes, I really feel like I’m not asking for too much, just what’s expected, Sincerely, Erked

EDIT: Today was a lot better, I appreciate yall that take pride in your service, you don’t see that a lot today anymore, like I said I’ve always loved this...

I’ve had bad encounters with Jackie back in December I got boots for Christmas they did not fit well tried to exchange she would not saying it was over 30 days when we’ll all stores have extra time to return item due to COVID , now I bought my husband boots picked up yesterday he tried them on but boot fits defective tried to return the today and again she won’t she said there worn when only tried them on , there defective he didn’t like how the both feel Leila right foot again she won’t change cause he tried them on boots ain’t cheap I don’t recommend coming to spend your money here nothing ain’t cheap then...

Got boots for my little one (for his birthday) who was having a full blown tantrum and running around the store, so i took him outside after realizing it wasn’t going to cease anytime soon, his grandmother went to pay for the shoes and informed staff that the boots where scuffed and they told his elderly grandmother..”He will scuff them anyways”. great customer service as you can see. it was at 12/31/25 around 2:16 PM who ever was a female cashier. She was really upset with this interaction because it was her first purchase...