I absolutely love this store, been about a year since I came to this particular location, itâs a good store itâs just that I felt like customer service was just not it today, usually Iâll have the workers approach me and ask if I need help with anything, ok no big deal, it didnât happen here, I had to go fetch someone, the store was definitely not busy either so I donât want to hear it lol, but what really erked me was when I was talking to the employees, No enthusiasm, No smiles, It was like talking to someone who didnât care or want to be there, customer service is always what leverages my reviews, I will consider updating this review determining how my next visit goes, I really feel like Iâm not asking for too much, just whatâs expected, Sincerely, Erked
EDIT: Today was a lot better, I appreciate yall that take pride in your service, you donât see that a lot today anymore, like I said Iâve always loved this...
   Read moreIâve had bad encounters with Jackie back in December I got boots for Christmas they did not fit well tried to exchange she would not saying it was over 30 days when weâll all stores have extra time to return item due to COVID , now I bought my husband boots picked up yesterday he tried them on but boot fits defective tried to return the today and again she wonât she said there worn when only tried them on , there defective he didnât like how the both feel Leila right foot again she wonât change cause he tried them on boots ainât cheap I donât recommend coming to spend your money here nothing ainât cheap then...
   Read moreGot boots for my little one (for his birthday) who was having a full blown tantrum and running around the store, so i took him outside after realizing it wasnât going to cease anytime soon, his grandmother went to pay for the shoes and informed staff that the boots where scuffed and they told his elderly grandmother..âHe will scuff them anywaysâ. great customer service as you can see. it was at 12/31/25 around 2:16 PM who ever was a female cashier. She was really upset with this interaction because it was her first purchase...
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