JCPenney — Local services in Hanford

Came in to buy my daughter a pair of pants she needed for an audition at school tomorrow. We've never been to this particular JC Penney but since we were right here we decided to give it a try. We asked an Associate where the Juniors section was. He had to take his air pod out of his ear for my husband to repeat the question. The Associate proceeded to show us little girls. We asked about teens. He said that was all they had. So we ventured around the store to find "young women's". My daughter found a pair of pants and asked to use the fitting room. The Associate told us the fitting rooms are only open Thursday through Sunday. Unfortunately, my daughter needed these jeans for her audition at school tomorrow (we were at the store on a Wednesday). Save yourself the trouble and go across the street where you can find Marshall's, Old Navy, Target, or even Wal-Mart who A) do not allow employees to wear air pods while on the sales floor and B) who allow use of their fitting rooms on weekdays. Note to JC Penney: This is retail. A perk of a retail store is to have a shopping experience where you can ask an Associate for help and not feel like you're interrupting the latest pod cast. Another perk of retail stores is to have the luxury of trying something on and seeing how it looks. If stores want to stay open during what is a VERY tough time for businesses then I would suggest reconsidering simple things like a fitting room....

Rhis JcPennys is the worst! The older lady that works the cash register in the mens department only caters to spanish speaking customers if you do not speak spanish she is extremely rude to you. I have watched this lady during serveral different visits to the store ignore people and then proceed to help someone speaking spanish right away, I have watched as she had a long line and two individuals once again spanish speaking came up to return and buy items and she took them right away and they didnt have to wait in line. I watched her do the same thing today and then yell at all of the rest of us waiting in line that we should go to the women's department so we didnt create a line, even though the womens department was just as bad with another elderly lady that didnt know how to use the POS system (she even told a customer she didnt know what she was doing) The only dressing rooms they have open are in the childrens sections which is very weird to have grown adults in a childs dressing room. The management needs to get this store together...

Penny's has the best husky jeans for my son and plus size children's clothes for my granddaughter. And skinny jeans for my other son. Nice clothes. But, definitely wait for sales. When they have sales, they are good. Otherwise, the prices are pretty high.

I got very frustrated waiting for someone to open the fitting room. We asked the customer service desk to get someone. She called. We waited 20+ minutes. Had to ask again. Still no one. We asked AGAIN and finally the customer service clerk used her key and opened the door for us. Security was not good. No one checked the clothes we brought in, or brought out of the fitting room. Good thing...