Staples — Local services in Hanford

The literal worst Staples in existence. Stay AWAY!

The customer service is awful. So awful!! We went in to use their new promotional 'fix water damage to your phone' thing that they are heavily promoting (TL:DR - it did not work, and they tried to take MORE money from me, rather than giving us our money back!) - first of all, NO ONE was around. It took 10 minutes for us to find ANY associates in the store.

Did I mention that there were no customers in the store? Not a single one, but me!

What were they doing? In the back smoking weed? Who knows! Seriously. 10 minutes and no one. Eventually we got the thing going - they did not know how to work it. It has step by step directions, WRITTEN ON THE BOX. And they didn't know how to work it.

Then, get this, my phone is still broken. After I paid the $69. They asked me then to pay another $50 to send it to their "lab" who the heck knows where... Yeah, right.

Anyways, after politely refusing, they tell me, "sorry, too bad it didn't work, have a nice day" and start to walk away. Um, no. The promotion clearly states, if it doesn't work, I don't have to pay. I want my $69 back. The guy had to call his manager, because he said the promotion was wrong and I wasn't going to get my money. Then, he took down all the stuff that said you'd get your money back. After I made it clear I wasn't going to stand for that, they relented and gave me my money back, but they still took down the promotional material that was plastered all around saying you'd get your money back - clearly, they are trying to be shady!

BUYER BEWARE! DO NOT GO TO THIS STAPLES! EVER! They will cheat you if they can, and they will not give you ANYTHING resembling good...

I went in the store today grabbed a memory chip and business invoices - walked up to pay for items ( only one cashier was open ) had one person I front of me - a lady - who had her phone out and was showing the cashier I guess some pictures - coupons or idk - a cashier next to me was there so I asked if she was open - she said what was your payment cash or card - I said cashier- she told me she could only do card transactions - I said ok - so I look back at the cashier with the lady and still were doing the phone thing - whatever that was - close to 10 mins had passed - in which at this time I noticed many employees in the front store area but no one on registers so needless to say I started to get frustrated to the point I was getting a little agitated - so finally an employee comes to open another register and asked could I help who was next - so I go over to newly opened register - put my two items on counter and he rung me up - total was around 42.00 so I had him a 50.00 in which he tales then I heard him call to get change at register from whom ever - a couple of minutes pass and nothing !!! At that particular time I am about to lose it - lose my patience which I rarely do but then he called for change again and I asked for my 50.00 back back bc I was absolutely done waiting to get rung up !!! Idk where the customer service went at that particr time but it definitely was not there - normally I'm in and out there but this time was one of those times where I can't understand what the problem was - I decided to go somewhere else that wanted my 50.00 and acted like it !!! VERY...

When we entered the store I asked the young man behind the cash register where the ink cartridges were located. He said something that I couldn't make out and I asked him again but he was too busy flirting with a young female so I asked him again. He condescendingly pointed in the direction I should travel.

I then Had to search the store just to find someone to assist me in getting the correct ink cartridge. I told him the model number and he looked in the book, walked down the aisle, pointed at the package and walked off without so much as "is there anything else?" By this time though, had he asked, I had already made up my mind to say NO Thank You.

I went to check out and the first young man I'd encountered and asked directions, was now engaged in a conversation on the store's telephone and was too busy to even say "I'll be right with you." I stood there waiting for a few moments, probably about 2 or 3 minutes, but it seemed like forever. By this time other people were standing in line too. I finally made a comment and a few seconds later he said good-bye and hung up. I paid for my purchase and was told to "have a nice day..."

After I got home (which by the way is 50 miles from the store) and went to install my new cartridge(s) I found that even though the packaging says it's for the HP Deskjet 3520 it's not the correct cartridge. My printer/copier takes three (3) individual color cartridges and the contents are just one large cartridge.

I will only go back to the Hanford store...