Nature's Own Herb Shop — Local services in Hapeville

The owner was super offensive. I came with 2 other friends. My purpose for coming was to be proactive this fall and winter against Covid/Cold and flu season. I purchased what I knew to be tried and true and another recommendation made by the sales associate and purchased. As I ask the owner are there any more recommendations for prevention. She gave promoted a product near the register nothing more. As I join my friends in the rear to wait for them to get there smoothie. She walks in the rear and pointed at me and said did she have CORNA. We looked at her with a blank stare. And proceeds to continue our conversation. So as I exit I see her near the entrance and asked her if I asked you questions about preventive measures to assure that my immune system would be at a healthy state, why would you ask my friends do I have Corna. She then goes to say people come in all the time with Corna. So I said my direct question was based on preventive measures. She goes on to mumble something. So apparently another older woman was helping her to take things out the vehicle had to have said something. I said thank you and have a good day. She changed her tune to suggest try vitamin C and D. But I was over it at this point. But initially when i first asked her she pointed to a product on the register. No true recommendations. So saying this to say I will NEVER PATRONIZE THIS STORE OR LOCATION EVER.

I concur against the owners response at no point while serving me did you ask or show concern or made a statement of "the many people whom you service had or have Covid before." My questions were very direct I asked about preventive measures for cold, flu, Covid season and what could give my immune system an extra boost. At which point I left the register area a left to go to the back of the store. You stopped and pointed and ask my friends did I have Covid. Apparently you rub a lot of customers the wrong way. Including the friend who introduced me said you were nasty for no reason including to her on occasions. You were not use to a customer that would question your judgment as to why would you think to say or accuse anyone of having a life threatening virus while patronizing your store? Nevertheless I think that you have a wonderful store but back you lack customer service that's needed to leave a lasting impression on your customers to make them want to keep continue to...

I am a psychologist that prefers to refer my clients to herb, natural foods and vitamin shops as opposed to referring them for psychotropics or mood modifiers in certain cases. I used to refer many of my clients to Natures Own Herb Shop. The shop has many well stock items. However, many are overpriced and you can find at other natural herb and foods outlets significantly cheaper. The other issue is the owner, she is very rude and disrespectful. If you decline a item she suggest its like she takes it as a personal affront and acts as though you are getting on her nerves. She becomes very terse lacking respect for her customers. I had a experience a month ago during a phone call. She recalled me calling before asking if she carried a item i needed for a particular ailment. She stated yes.on the initial call I stated that I would be there in 30 mins. When I arrived she was not available and the clerk that was there guided me to the section of the item in question. However, he could not elaborate on which one was the right one and was at a loss for knowledge of the effects of many things in the store. I chose to leave and return when the owner was available, m which brings me to to the 2nd call. before I can elaborate on what occurred during my first visit, the owner became rude and then stated she remembers my call and that I had not come in when in fact I did. However, she refuse to listen she went on a rant telling me she can't tell me each item or its price over the phone. None of which I had asked. She wouldn't allow me to complete my statement. I have spoken to vendors who state there is a high turnover of employees based on here rudeness and lack of people skills. I have seen in forums where folks have had the same experiences with this rude woman. Even a couple other herb shops knew exactly who I was referring to when I told this story. If good customer service and respect is important to you, I recommend that you stay far away from Natures...

I’ve been going here for atleast 2 years. The owner is not rude as much as she is flustered/overwhelmed by an unorganized business in my opinion WHETHER SHE SEES IT OR NOT, it’s the truth. I believe if the store was more organized and the register was more.....up to date or efficient she would have room to be what she does best which is being a knowledgeable and helpful natural healer.

Business skills and Knowledge/wisdom are not one in the same. The store could use a PERMANENT AND DEDICATED MANAGER. A manager who will get the store up to date as far as organization and customer service, leave Dr. A to do what she does best. I will admit the

PRICES ARE HIGH, L-Arginine in her store $30+, online or GNC $23.50 or less.

Just an example but if the store decided to not only carry the biggest size of certain vitamin there would be more affordability, however they don’t and they mark up by 25-40% on certain items AND only carry the larger quantities so it’s not often I walk out spending less than $85 on 2-3 items, I’d honestly spend $200 if I felt I could really get an array of items.

It really actually does rub me the wrong way almost every time and I’m NOT one living on a fixed or small budget. So with that being said, I ALSO cannot always depend on the same items being in stock consistently either, I may go one month and it’s there, then over the next 2 months it is not and promises to order are not full filled, well I’ll just order from amazon myself then😂

However this place is very convenient to have on this side of town and there is SOME reason that it is still open. I wish that SHE WOULD GET A REAL MANAGER and just own and consult. Wearing too many hats takes away from your good vibe and even better skills. The shop would get more business with...